Passenger Service Lead

Menzies Aviation; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Menzies Aviation in Charlotte, NC seeks a Passenger Services Supervisor to coordinate and support the Passenger Services team, ensuring agents perform duties professionally, safely, and efficiently.

You will oversee coordination between departments for on-time operations, monitor training needs, and maintain training records. Flexibility to work varied shifts is required; pre-employment testing is part of the process.

Qualifications

• High school diploma or equivalent required.
• One year college certificate or technical school or six months related experience.
• Able to supervise 10-15 passenger service agents.
• Must pass pre-employment drug test and a physical.
• Valid state driver’s license.
• Must be able and flexible to work weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents to ensure duties are performed professionally, safely and efficiently.
• Ensure smooth operation through coordination between departments and agencies for on-time performance.
• Monitor, evaluate and record training needs and maintain training records for Agents.
• Attend to day-to-day administration: ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaise with Carriers representatives to ensure their requirements are met.
• Assist in maintaining staff morale with clear and open communication.
• Cover manpower shortages and assist when necessary.
• Other duties as assigned.

Skills

Supervision

Staff training

Shift flexibility

Pre-employment testing

Education

High School Diploma or GED

Certificate/technical school

Job description

What you will be doing

• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carriers standards
• Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state drivers license
• Must be able and flexible to work variables shifts including weekends and holidays

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.