Passenger Service Agent - OPS AGENT

Choice Aviation Service Inc; Des Moines (IA); On-site; USD 25,000 - 32,000; Part time

Job summary

Choice Aviation Service Inc. in Des Moines, IA is seeking a Part-time Passenger Service Agent to handle passenger services, reservations, ticketing, check-in, and related duties as contracted by our airline customer.

You will work nights, weekends, and holidays, lift up to 70 lbs, and complete airline training programs. The role emphasizes teamwork, attention to detail, and clear communication with staff and passengers.

Qualifications

• Must be able to work as part of a team or independently.
• Attention to detail in all tasks.
• Strong communication with colleagues and customers.

Responsibilities

• Monitor flight schedules and provide updates to leadership and staff.
• Coordinate communication between airline partners, crews, and airport personnel.
• Prepare and maintain operational records and documentation.
• Ensure arrival/departure paperwork is completed on time.
• Maintain training records and support certification tracking.
• Communicate delays, changes, and weather impacts to relevant teams.
• Provide administrative support to supervisors and station leadership.
• Handle confidential information professionally and discreetly.

Skills

Teamwork

Attention to detail

Communication skills

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Des Moines, IA, US

Summary

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Core Competencies

• Able to work efficiently as a part of a team as well as independently.
• Attention to detail in all areas of work.
• Effective communication skills with individuals at all levels of the organization

Job Duties

• Monitor daily flight schedules and provide operational updates to leadership and frontline employees.
• Coordinate communication between airline partners, flight crews, airport personnel, and station leadership.
• Prepare and maintain operational records, reports, and required documentation.
• Ensure arrival and departure paperwork is completed accurately and submitted within required timeframes.
• Assist with auditing operational processes and verifying compliance with company and airline procedures.
• Track and maintain operational logs, safety reports, and other station records.
• Monitor station email accounts and respond professionally and promptly to requests and inquiries.
• Support training initiatives by maintaining training records and tracking required certifications.
• Assist in preparing for airline audits, audits, customer audits, and internal reviews.
• Communicate delays, operational changes, weather impacts, and other critical information to the appropriate personnel.
• Provide administrative support to Supervisors, Lead Agents, and Station Leadership.
• Maintain accurate records of equipment inspections, safety documentation, and compliance requirements.
• Handle confidential information with professionalism and discretion.
• Perform additional duties as assigned to support station operations.
• Requirements
• Must be 18 years of age.
• Enthusiastic about Customer Service
• Must be capable of lifting/pushing/pulling up to 70 lbs. on a regularbasis.
• Ability to work nights, weekends, holidays, and varyingschedules.
• Must be able to stand, lift, bend for an extended period.
• Must successfully complete airline specific training programs andrecertification
• The ability to read, write and fluently speak and understand the English language.