Passenger Service Agent

Dnata; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

dnata is seeking a Passenger Service Agent in Orlando to perform essential ground handling tasks for international and domestic travel. You will manage check-in, document verification, boarding passes, luggage handling, and passenger information while ensuring safety and efficiency on shift.

The role requires good communication, stamina to stand and walk for long periods, and the ability to lift up to 70 pounds. FAA/airport credentials and a valid driver's license are required.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to stand, bend, and walk for extended periods.
• Push, pull, lift and load up to 70 pounds.
• Valid driver’s license and FAA/airport identification/seals or authorizations.

Responsibilities

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Announce arrivals and departures as necessary
• Provide information to passengers/customers as requested
• Connect/disconnect Jetway/stairs as necessary
• Assist with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during designated shift
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Skills

Communication

Interpersonal skills

Basic computer literacy

Stamina

Customer service

Standing/walking duty

Valid driver’s license

Education

High school diploma or GED

Job description

MCO FLORIDA, 9451 Benford Road, Orlando, Florida, United States of America

Job Description

Posted Friday, August 28, 2026 at 4:00 AM

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

As a dnata Passenger Service Agent, you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to:

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Announce arrivals and departures as necessary
• Provide information to passengers/customers as requested
• Connect/disconnect Jetway/stairs as necessary
• Assist with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during designated shift
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Qualifications

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
• Possess a high school diploma or GED equivalent
• Excellent communication and interpersonal skills
• Possess basic computer literacy
• Ability to stand, bend, stoop, and walk for extended periods of time
• Push, pull, lift, and load up to 70 pounds

MCO FLORIDA, 9451 Benford Road, Orlando, Florida, United States of America