Party Sales & Experience Coordinator

Urban Air Adventure Parks; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Urban Air Albany is seeking a Party Coordinator who serves as the first point of contact for birthday parties, church events, sports groups, corporate team building, or any other group event. You will help design the perfect mix of food, drinks and attractions to create unforgettable experiences.

In a fast-paced family entertainment environment, you will excel at selling value-adds, building relationships, and ensuring an exceptional guest experience while collaborating with the Park Team to

Qualifications

• Excellent verbal and written communication skills.
• Outgoing and personable with guests.
• Love talking to customers and selling add-ons.
• Respond to leads promptly, ideally by the next business day.
• Driven to beat goals and targets.
• Enjoy booking sales several months in advance.
• Commitment to delivering an excellent guest experience.
• Able to resolve conflicts quickly and fairly.

Responsibilities

• Sell party packages and coordinate with guests to design events.
• Work with Park Team to deliver a memorable guest experience.
• Maintain a fast-paced, guest-centric service environment.
• Follow up with guests to ensure satisfaction and win referrals.
• Represent Urban Air Albany with energy and enthusiasm.
• Support the leadership team in driving event-related results.

Skills

Verbal communication

Written communication

Outgoing personality

Customer-focused selling

Timely lead response

Goal orientation

Sales booking

Customer experience focus

Conflict resolution

Job description

Urban Air Albany is seeking a Party Coordinator who serves as the first point of contact for birthday parties, church events, sports groups, corporate team building, or any other group event. You will help design the perfect mix of food, drinks and attractions to create unforgettable experiences.

In a fast-paced family entertainment environment, you will excel at selling value-adds, building relationships, and ensuring an exceptional guest experience while collaborating with the Park Team to