Party and Event Host

Michaels Stores; Las Vegas (NV); On-site; USD 16,531 - 19,424; Part time

Job summary

Michaels Stores in Las Vegas seeks an Event Coordinator to manage events like birthday parties and provide excellent customer service. The role involves planning, engaging children and families, and ensuring a fun experience for guests. Emphasis is on creativity and communication. The position offers flexible work hours and the chance to be part of a dynamic retail environment.

Compensation ranges from $12.00 to $14.10 per hour, with eligibility for overtime. Join a team committed to inclusion and creativity at Michaels.

Qualifications

• Energetic, enthusiastic, and personable.
• Retail and/or customer service experience required.
• Experience working with children and events.

Responsibilities

• Plan and facilitate events, including children’s parties.
• Provide customer service and assist with shopping.
• Ensure client satisfaction for scheduled events.

Skills

Energetic and enthusiastic

Excellent people skills

Organizational skills

Creative problem-solving

Customer service experience

Job description

Store: VEGAS-SILVERADO, NV

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages (4 to 94+) by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc., to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including BOPIS and SFS.
• Participate in the truck unload, stocking and planogram (POG) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in custom framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining the cleanliness of restrooms.

Qualifications

• Energetic, enthusiastic, and personable.
• Ability to handle job stress and interact effectively with guests of all ages and co‑workers.
• Excellent people, communication, and listening skills (written, verbal, non‑verbal).
• Organizational skills, interpersonal skills, and creative problem‑solving skills.
• Retail and/or customer service experience required.
• Experience working with children and children’s events.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If you need help performing these essential functions of your job, please contact your supervisor for a reasonable accommodation.

Work Environment

• Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Compensation: $12.00 – $14.10 per hour; eligible for overtime compensation in accordance with state and local laws.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required, please contact Customer Care at 1-800-642-4235.