PartTime Office Receptionist

Keller Williams Preferred Realty; Burnsville (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading real estate company is seeking a part-time Director of First Impressions to join their front desk team. The ideal candidate will be organized, detail-oriented, and passionate about providing exceptional customer service. Responsibilities include greeting visitors, managing phone calls, and supporting the leadership team with various tasks. This role is essential in ensuring a welcoming office environment and assisting agents with their needs.

Qualifications

• At least 1 year of previous receptionist or administrative assistant experience required.
• Experience with various computer, technology, and social media systems preferred.

Responsibilities

• Greet all visitors with a welcoming smile and friendliness.
• Assist with Market Center activities and various administrative tasks.
• Maintain the appearance of the office's common areas.

Skills

Communication

Organization

Customer Service

Problem Solving

Education

Receptionist or Administrative Assistant Experience

Tools

Google Suite

Word

Excel

PowerPoint

Canva

CRM

Job description

Do you have a passion for helping others and love putting a smile on people's faces? Then you might be a great fit as our part-time Director of First Impressions! The ideal candidate will be passionate about helping others, be organized & detail-oriented, have a heart for servant leadership and maintain a positive attitude. The ideal candidate will join a front desk team of 3 (2 part-time & 1 full-time). As a member of the Front Desk team, the ideal candidate will assist in keeping the appearance of the office's common areas clean, neat, inviting, and prepared for business, reporting any issues to the Lead Director of First Impressions. As the first point of contact for anyone entering the office, the ideal candidate will welcome everyone with a smile and a genuine sense of warmth. This person understands that our real estate agents and their clients deserve exceptional service from everyone. We put our agents first, and this role directly supports our agents in a big way! The part-time Director of First Impressions supports the Lead Director of First Impressions with all the duties/responsibilities of the front desk. They report to the Lead Director of First Impression,s who reports to the Market Center Administrator (MCA). Responsibilities: This list is not meant to be all-inclusive but provides a general overview of the day-to-day responsibilities: • Answer and route phone calls properly with warmth and friendliness, ensuring the caller is routed to the proper person and/or given the proper information needed • Support the Leadership team with the Growth goals and the office’s Mission, Vision, Values, Beliefs, and Perspectives (MVVBP) • Assist the Market Center Leadership team with various tasks related to copying, data entry, calling, filing, copying, etc. • Assists with Market Center activities, including, but not limited to, REDDay, trainings, charity drives, BOLD/IGNITE, vendor lunches, and other trainings/events as needed. You will work closely with the Agent Services Coordinator, Marketing Director, and the Culture and/or Social committees • Monitor inventory of all office & market center supplies in the storage room, front desk, and kitchen. Report any needs to the Market Center Administrator (MCA) • Respond to email requests in a timely and professional manner; coordinate scheduling of conference rooms and identify any scheduling conflicts • Greet all who come to the office with a welcoming smile and friendliness • Distribute incoming mail and package deliveries • Data entry and management of various spreadsheets, including, but not limited to, office roster, listings, buyer needs, etc. • Assist Broker with file compliance to ensure agents have all documentation submitted and correct via Command • Listing support for agents: adding listing to the appropriate MLS, creating & updating ShowingTime profile, and making any necessary status updates or changes based on agents’ needs • Assist with onboarding & offboarding tasks • Ensure monthly agent awards are correctly created and posted on the market center’s Facebook page • Ensures all the common areas of the market center are clean, welcoming, and not in disrepair. Report any office needs/concerns to the Market Center Administrator as necessary • Maintains the announcement & calendar boards with current and relevant information. Sends announcement updates via Facebook, mass emails or mass texts to agents/staff Qualifications: • Fun, outgoing, and positive attitude • Excellent verbal communication skills • Professional phone skills • Reliable, dependable, prompt, and a self-starter • Neat, clean, and professional appearance, communication, and mannerisms • Experience with & confident in using various computer, technology, and social media systems (Gmail, Google Suite products [Drive, Sheets, etc.], Word/Excel/PowerPoint, Canva, Facebook, copiers/printers, phone systems, CRM, etc.) • Ability to problem solve quickly and thoroughly address the problem • Passionate about helping others and has a servant heart to be able to provide exceptional customer service to agents, visitors, staff, and vendors • Comfortable taking phone calls and mitigating stressful situations • Highly organized and looks to create or improve efficiency in systems/processes where needed • Ability to move from task to task quickly and manage frequent interruptions • Proficiency in English (other language fluency is greatly welcomed!) • Real estate experience is strongly preferred but not required • At least 1 year of previous receptionist or administrative assistant experience (or similar duties) required Compensation: $15 - $20 hourly

• This list is not meant to be all-inclusive but provides a general overview of the day-to-day responsibilities: • Answer and route phone calls properly with warmth and friendliness, ensuring the caller is routed to the proper person and/or given the proper information needed • Support the Leadership team with the Growth goals and the office’s Mission, Vision, Values, Beliefs, and Perspectives (MVVBP) • Assist the Market Center Leadership team with various tasks related to copying, data entry, calling, filing, copying, etc. • Assists with Market Center activities, including, but not limited to, REDDay, trainings, charity drives, BOLD/IGNITE, vendor lunches, and other trainings/events as needed. You will work closely with the Agent Services Coordinator, Marketing Director, and the Culture and/or Social committees • Monitor inventory of all office & market center supplies in the storage room, front desk, and kitchen. Report any needs to the Market Center Administrator (MCA) • Respond to email requests in a timely and professional manner; coordinate scheduling of conference rooms and identify any scheduling conflicts • Greet all who come to the office with a welcoming smile and friendliness • Distribute incoming mail and package deliveries • Data entry and management of various spreadsheets, including, but not limited to, office roster, listings, buyer needs, etc. • Assist Broker with file compliance to ensure agents have all documentation submitted and correct via Command • Listing support for agents: adding listing to the appropriate MLS, creating & updating ShowingTime profile, and making any necessary status updates or changes based on agents’ needs • Assist with onboarding & offboarding tasks • Ensure monthly agent awards are correctly created and posted on the market center’s Facebook page • Ensures all the common areas of the market center are clean, welcoming, and not in disrepair. Report any office needs/concerns to the Market Center Administrator as necessary • Maintains the announcement & calendar boards with current and relevant information. Sends announcement updates via Facebook, mass emails or mass texts to agents/staff