Parts Support Associate

Servco Pacific Inc.; Honolulu (HI); On-site; USD 29,000 - 33,000; Full time

Job summary

Servco Lexus Honolulu seeks a Parts Support Associate to provide clerical and warehouse support for the Parts department, handling data entry and processing parts orders. You will manage inventory, label and bin parts, and keep customers informed on order status.

The role requires a high school diploma and 1–2 years of clerical and customer service experience, with proficiency in Word/Excel and DealerTrack knowledge preferred.

Qualifications

• High school diploma or equivalent.
• 1–2 years clerical and customer service experience.
• Proficient with Microsoft Word and Excel.
• DealerTrack knowledge preferred.
• Accurate data entry skills; ten-key by touch.
• Auto parts knowledge preferred.

Responsibilities

• Perform data entry duties in DealerTrack for daily sales orders and inventory performance reports.
• Distribute reports, internal memos and other handouts.
• File documents; follow up on special parts orders.
• Pull parts as needed; input merchandise received.
• Make parts bin location changes; assist with perpetual inventory.
• Create appropriate order lines for parts and transmit orders to SAPC.
• Inform customers of parts order status; unload and stock incoming parts orders.
• Inspect parts for damage and receive parts into system with scanner.
• Label and bin parts; check accuracy of parts received vs. invoice.
• Assist with monthly parts scrapping, SPC Parts Buyback Program and documentation.
• Occasionally forklift pallets, SAPC parts crates, and engines and transmission on delivery trucks.

Skills

Clerical experience

Customer service

Data entry

Ten-key by touch

Auto parts knowledge

Good communication

Parts operations experience preferred

Education

High school diploma or equivalent

Tools

DealerTrack

Microsoft Word

Microsoft Excel

Job description

The Parts Support Associate is responsible for providing clerical and warehouse support for the Parts department at Servco Lexus Honolulu, including processing parts orders, data entry and warehouse duties.

Responsibilities

• Perform data entry duties in DealerTrack for all daily sales orders and inventory performance reports
• Distribute reports internal memos and other handouts
• File documents
• Follow-up on special parts orders
• Pull parts as needed
• Input merchandise received
• Make parts bin location changes
• Assist with perpetual inventory
• Create appropriate order lines for parts and transmit orders to SAPC
• Inform customers of parts order status
• Unload, unpack and stock incoming parts orders
• Inspect parts for damage and receive parts into system with scanner
• Label and bin parts
• Check accuracy of parts received versus parts invoice
• Assist with monthly parts scrapping, SPC Parts Buyback Program and documentation
• Occasionally forklift pallets, SAPC parts crates, and engines and transmission on and off delivery trucks

Requirements

• High school graduate or equivalent
• Minimum 1-2 years of clerical and customer service work experience
• Parts operations experience preferredProficient with Microsoft Word and Excel
• DealerTrack knowledge preferred
• Accurate data entry skills
• Ten-key by touch
• Auto parts knowledge preferred
• Good communication and customer relations skills

About Servco

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace Pay Range: $20.56 - $23.91 per hour

Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!