Parts Specialist III

Tech Providers,; Atlanta (GA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Parts Specialist III to enhance dealer support and manage parts operations in a hybrid work environment. This role involves processing parts trades, managing dealer support tickets, and ensuring high levels of service and accountability. The ideal candidate will demonstrate a customer-focused approach, possess strong communication skills, and have a background in Business or Supply Chain. Join a forward-thinking team that values continuous improvement and is dedicated to delivering exceptional service to its partners.

Qualifications

• College degree in Business, Management, Supply Chain, or related fields.
• Proficient in Excel; SAP and BW knowledge is a plus.

Responsibilities

• Process parts trades and manage dealer support tickets effectively.
• Administer inbound parts supply and manage special parts returns.
• Conduct reporting and ad hoc analysis as needed.

Skills

Customer focus

Excel

SAP

Continuous improvement mindset

Project management

Cross-functional communication

Problem-solving

Excellent communication skills

Education

College degree in Business

Management

Supply Chain

Data Analytics

Tools

Excel

SAP

BW

Job description

Parts Specialist III
12 + Months Contract with possible extension
Atlanta, GA (Hybrid)

Responsibilities:
• Process parts trades between Porsche dealers, properly exchanging parts and performing financial reconciliation.
• Manage dealer support tickets to a high level of service, reasonable time to close with resolution to Porsche dealer partner, supporting customer satisfaction.
Managing escalation with clear and timely communication with the appropriate parties at Food and Beverage Client, Porsche AG etc. as needed to resolve.
• Administer inbound parts supply and ensure proper allocation to Porsche dealers, for campaigns and recalls requiring parts
• Manage special parts returns (parts withdrawals) from dealers and warehouses to ensure that all affected parts ship as directed within the process and timeline for each campaign.
• Manage to relevant KPI’s specific to parts operations and parts operations support responsibilities, ensuring high level of service and accountability.
• Perform special projects as needed. Reporting and ad hoc analysis as needed.
• Flexible to market needs with a high degree of curiosity, always looking to improve process, workflow, which lead to a high level of service to our franchise dealer partners.
Skills:
• Customer focus and ability to advocate for Porsche dealers in the resolution of issues
• Software proficiency – Excel required, SAP and or BW a plus
• Continuous improvement mindset
• Initiative - ability to demonstrate competency managing project or program from ideation to introduction and operation
• An entrepreneurial spirit that creatively solves problems and delivers solutions
• Ability to work cross-functionally, effectively relaying information to various stakeholders, especially Porsche field employees and Porsche dealers
• Excellent oral and written communications skills
Education:
• College degree in Business, Management, Supply Chain, and Data Analytics, or the equivalent education and experience