Parts Specialist - Heavy Equipment & Service Support

Power Equipment Company - PECO; Farmington (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Career education

Life insurance

Disability insurance

FSA/HSA

Wellness program

Career advancement

Job summary

Power Equipment Company in Farmington, NM seeks a Parts Specialist to support internal and external customers with parts inquiries and orders. You will locate parts in catalogs, identify proper part numbers, and help resolve product and service questions in a fast-paced environment.

Applicants should have a high school diploma (associates/bachelor preferred), solid computer skills, and knowledge of inventory control software and DMS systems.

Qualifications

• High school diploma; Associates or Bachelor Degree preferred.
• Proficient with computers and common software.
• Strong knowledge of inventory control software and DMS.
• Familiarity with parts catalogs and vendor online resources.
• Ability to lift up to 60 pounds and work indoors/outdoors.

Responsibilities

• Answer incoming calls and process parts orders, locating parts in catalogs.
• Assist internal customers with parts problems and order forms.
• Coordinate shipping logistics for backordered parts.
• Collaborate with Product Support Representatives on parts orders.
• Handle customer complaints courteously.
• Support service department with parts needs.
• Contribute to safety and participate in training events.
• Provide 24-hour support when necessary.

Skills

Customer service

Computer skills

Construction equipment knowledge

Parts knowledge

Education

High school diploma; Associates or Bachelor Degree Preferred

Tools

Inventory control software

DMS systems

Job description

Power Equipment Company in Farmington, NM seeks a Parts Specialist to support internal and external customers with parts inquiries and orders. You will locate parts in catalogs, identify proper part numbers, and help resolve product and service questions in a fast-paced environment.

Applicants should have a high school diploma (associates/bachelor preferred), solid computer skills, and knowledge of inventory control software and DMS systems.