Parts Specialist: Customer Service + Growth Opportunities

O'Reilly Auto Parts; Middlesborough (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Paid Time Off

Stock Purchase Plan

Tuition Assistance

Career growth

Job summary

O'Reilly Auto Parts in Middlesboro, KY is seeking a Parts Specialist to deliver high‑level service to retail and installer customers and to support store leadership with daily tasks. You will greet customers, assist with merchandise selection, handle cash/credit transactions, and process exchanges and returns while maintaining accurate records.

Bilingual candidates are encouraged to apply and you will have opportunities for training and advancement within a collaborative team environment.

Qualifications

• Excellent customer service and friendly communication.
• Ability to multitask handling phones and in-store customers.
• Familiarity with automotive parts and related terminology.
• Spanish language skills are highly desired.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support professional customers and installers as needed.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges/returns per policy and resolve complaints.
• Maintain store appearance and stock; operate test equipment after training.
• Deliver in-store services such as battery tests and wiper installations where allowed.

Skills

Customer service

Multitasking

Spanish language

Automotive parts

Weatherly index

ASE certification

Tools

Brake lathe

Test equipment

Electronic POS system

Job description

O'Reilly Auto Parts in Middlesboro, KY is seeking a Parts Specialist to deliver high‑level service to retail and installer customers and to support store leadership with daily tasks. You will greet customers, assist with merchandise selection, handle cash/credit transactions, and process exchanges and returns while maintaining accurate records.

Bilingual candidates are encouraged to apply and you will have opportunities for training and advancement within a collaborative team environment.