Parts Specialist: Customer Service & Auto Parts Pro

O'Reilly Auto Parts; Las Cruces (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

O’Reilly Auto Parts in Las Cruces, NM seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in merchandise selection, and support store management in daily tasks.

Bilingual candidates are encouraged to apply and there are opportunities for growth within a stable nationwide retailer. You’ll handle cash, process transactions, manage returns, and help with stock, planograms, and occasional vehicle service tasks when trained.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist with merchandise selection.
• Promote customer service programs and related selling opportunities.
• Assist managers and installer service specialists for professional customers as needed.
• Handle cash drawer, accept payments, make change, and process credit card transactions.
• Process exchanges/returns and address customer complaints, per policy.
• Support store operations including stocking, planogram updates, and daily tasks.

Skills

Customer service

Multitasking

Phone support

Education

ASE certification

Job description

O’Reilly Auto Parts in Las Cruces, NM seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in merchandise selection, and support store management in daily tasks.

Bilingual candidates are encouraged to apply and there are opportunities for growth within a stable nationwide retailer. You’ll handle cash, process transactions, manage returns, and help with stock, planograms, and occasional vehicle service tasks when trained.