Parts Specialist: Customer-Focused Auto Parts Pro

O'Reilly Automotive Stores, Inc.; Paris (AR); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401k / matching

Healthcare benefits

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. Bilingual candidates are encouraged to apply and support store management in daily tasks.

The role involves greeting customers, assisting with merchandise selection, processing transactions, handling exchanges, and maintaining stock; you will also assist with planogram updates and store operations as needed. Quality customer interactions and accurate cash handling are essential.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling phone and in-store customers.

Responsibilities

• Greet customers and assist in merchandise selection.
• Answer store calls, lookup parts, quote prices, and promote related items.
• Process cash, checks, and credit card transactions.
• Handle exchanges and returns per company policy.
• Resolve customer complaints professionally.
• Maintain stock, planograms, and daily store operations.

Skills

Customer service

Multitasking

Multilingual

Alphanumeric matching

In-store service

Tools

POS system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. Bilingual candidates are encouraged to apply and support store management in daily tasks.

The role involves greeting customers, assisting with merchandise selection, processing transactions, handling exchanges, and maintaining stock; you will also assist with planogram updates and store operations as needed. Quality customer interactions and accurate cash handling are essential.