Parts Specialist - Auto Parts & Customer Service Pro

O'REILLYAUTO; Cincinnati (OH); Sur place; USD 15 153 - 23 419; Plein temps

Avantages offerts par ce poste

Competitive wages & paid time off

Stock purchase plan & 401(k)

Medical, dental & vision insurance

Team member health/wellbeing programs

Tuition educational assistance

Career growth opportunities

Résumé du poste

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, look up parts, quote prices, and promote value guarantees. Bilingual candidates are encouraged to apply and training will cover all tasks including cash handling and returns.

The role involves stocking, planogram updates, and performing daily store operations with a focus on customer satisfaction and accuracy.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must multitask with phone and in-store customers.

Responsabilités

• Greet customers, assist with merchandise selection and related selling.
• Support store management and installer service specialists as needed.
• Answer phone calls, lookup parts, quote prices and promote Low-Price Guarantee.
• Process cash, checks and card transactions; secure cash drawer.
• Handle exchanges/returns per policy and resolve complaints.
• Assist with stocking, planogram updates and daily operations.

Connaissances

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish)

Description du poste

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, look up parts, quote prices, and promote value guarantees. Bilingual candidates are encouraged to apply and training will cover all tasks including cash handling and returns.

The role involves stocking, planogram updates, and performing daily store operations with a focus on customer satisfaction and accuracy.