Parts Specialist- Air Compressor Division

ACF Industrial Energy; Medley (FL); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

ACF Industrial Energy is seeking a Parts Specialist to help customers find the right parts and resolve inventory challenges in a fast-paced service environment. You will assist technicians, manage stock, and coordinate orders from inquiry to fulfillment.

The role emphasizes parts research, customer service excellence, and teamwork across sales, service, and warehouse operations to maintain parts availability for industrial equipment.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in parts sales, parts counter, inventory control, warehouse, or parts support preferred.
• Familiarity with air compressors, industrial equipment, or mechanical parts is a plus.

Responsabilités

• Provide exceptional customer service while selling parts by phone, email, online inquiries, and walk-in customers.
• Process customer orders, quotes, and service department parts requests accurately and efficiently.
• Coordinate shipping, receiving, and inventory transactions for timely fulfillment.
• Support field technicians by replenishing truck stock inventories and ensuring parts availability.
• Perform branch-to-branch parts transfers and maintain inventory organization.

Connaissances

Parts knowledge

Inventory management

Customer service

Communication

Problem solving

Team collaboration

Formation

High School Diploma or GED

Outils

Microsoft Office

SAP

FieldServio

Description du poste

Job Description

Are you an experienced parts professional who enjoys helping customers find the right parts, solving inventory challenges, and supporting a fast-paced service operation? We are seeking a detail-oriented Parts Specialist with a background in industrial, mechanical, automotive or compressor parts to support our growing team.

This role is ideal for someone who understands parts identification, inventory management, customer service, and technical parts research. If you thrive in a hands-on environment and enjoy being a trusted resource for customers and technicians, we'd like to hear from you!

Essential Job Functions

What You'll Do:

• Provide exceptional customer service while selling parts through the phone, email, online inquiries, and walk-in customers.
• Process customer orders, quotes, and service department parts requests accurately and efficiently.
• Coordinate shipping, receiving, and inventory transactions to ensure timely fulfillment of customer and technician needs.
• Support field service technicians by replenishing truck stock inventories and ensuring critical parts availability.
• Process branch-to-branch parts transfers.
• Maintain organization of parts and workflow by following inventory control procedures.
• Resolve customer and internal parts-related issues with urgency and professionalism.
• Invoice completed parts orders and maintain accurate records within company business systems.
• Stay current on air compressor and related industrial equipment technologies and replacement parts.
• Support the sales and service departments.
• Assist with warehouse operations, including stocking shelves, loading and unloading shipments, preparing shipments, operating material-handling equipment, and other duties as assigned.

What Makes You Successful

• Preferred industry experience: air compressors, industrial equipment, diesel engines, construction equipment, heavy equipment, truck/trailer parts, automotive parts, hydraulic systems, mechanical parts.
• Strong knowledge of parts, inventory management, and customer service.
• Excellent organizational skills and ability to prioritize.
• Strong communication and problem solving skills.
• Ability to collaborate effectively with customers, technicians, vendors, and other internal departments.
• Sales-focused mindset with a commitment to customer satisfaction.

Required Skills

• Computer literacy and proficiency in Microsoft Office (Outlook, Word, Excel, etc.)
• Basic mechanical aptitude and understanding of equipment components and parts systems
• Basic math skills including pricing, percentages, sales tax, and order calculations
• Ability to work in a warehouse and non-climate controlled environment
• Ability to lift up to 50 pounds
• Ability to safely drive a forklift, or willingness to become certified
• Must wear appropriate PPE
• Ability to stand, walk, bend, and perform physical tasks throughout the workday

Preferred Skills

• Experience and working knowledge of business enterprise systems (FieldServio, SAP, etc.)
• Experience reading schematics and service documentation
• Previous experience in an industrial, equipment, mechanical or technical parts environment

Minimum Job Qualifications

• High School Diploma or G.E.D.
• 1-2 years of experience in parts sales, parts counter, inventory control, warehouse, or parts support

Why Join Us

• Opportunity to expand your technical parts knowledge and career growth
• Collaborative team environment
• Stable, growing industrial equipment company
• Hands-on role supporting customers and service professionals