Parts Specialist-1

O'Reilly Auto Parts; Jonesboro (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in automotive parts is looking for a Parts Specialist-1 to provide exceptional service to customers. The role involves assisting customers with their selections, maintaining store operations, and supporting management tasks. Ideal candidates should possess strong customer service skills and knowledge of automotive parts.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide excellent service to customers and assist with merchandise selection.
• Maintain cash drawer and process transactions accurately.
• Assist with daily tasks like stocking shelves and cleaning.

Skills

Customer service skills

Multitasking

Education

ASE certification

Job description

Join to apply for the Parts Specialist-1 role at O'Reilly Auto Parts.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily tasks like updating planograms, freight receival, stocking shelves, and cleaning.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
11. Operate store testing equipment like brake lathe after training.
12. Perform in-store services (where legal) such as installing wipers, testing batteries, and scanning vehicle trouble codes.
13. Occasionally drive a delivery vehicle if business needs arise and driving record meets requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Desired Qualifications

• Knowledge of automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, encouraging career development.