Parts Specialist

O'Reilly Auto Parts; Stafford (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the automotive retail sector is seeking a Parts Specialist to deliver exceptional customer service and support store operations. The role involves assisting customers, processing transactions, and maintaining store standards. Ideal candidates will possess strong multitasking abilities and a passion for automotive parts. O'Reilly Auto Parts offers competitive wages and benefits in a growth-oriented environment.

Benefits

Health Insurance

401k

Competitive Wages

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Ability to quickly match alphanumeric sequences.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist managers and service specialists as needed.
• Process transactions and maintain cash drawer accurately.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, such as preparing merchandise returns, assisting with stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training and company requirements are met.
12. Perform in-store services for customers (where laws permit), such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle to make deliveries when needed, provided driving record meets eligibility requirements.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a strong career growth environment with various benefits including competitive wages, health insurance, 401k, and more.