Parts Specialist

O'Reilly Auto Parts; Pottsboro (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. In this dynamic role, you'll assist customers with their selections, manage transactions, and resolve complaints, all while promoting a customer-first approach. The company values growth and offers a comprehensive benefits package, including competitive wages, medical insurance, and opportunities for career advancement. Join a team where your contributions matter, and experience a supportive environment that fosters your development and success.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Familiar with automotive parts and sales or service.

Responsibilities

• Assist customers in selecting merchandise and provide excellent service.
• Process transactions and maintain the cash drawer accurately.
• Perform various in-store services for customers as allowed.

Skills

Customer Service

Multitasking

Automotive Knowledge

Alphanumeric Matching

Fluency in Spanish

ASE Certification

Job description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
13. Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
14. All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

1. Ability to quickly match alphanumeric sequences
2. Ability to provide outstanding, friendly and professional customer service
3. Must be able to multitask, handling customers on the phone and in the store at the same time
4. Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
5. ASE certification
6. Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Your first job at O’Reilly Auto Parts is just the beginning!

From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company.

Our promote-from-within philosophy means our top leaders worked their way up – and you can, too.

Learn more about our culture, benefits, and history at oreillyauto.com/careers.