Parts Specialist

O'Reilly Auto Parts; Norwalk (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to customers while supporting store management. This role involves assisting customers with merchandise selection, handling transactions, and resolving complaints. The ideal candidate will possess strong customer service skills and the ability to multitask effectively in a fast-paced retail environment. With competitive wages, comprehensive benefits, and opportunities for career growth, this position is perfect for those looking to advance in the retail industry.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Health insurance

Dental insurance

Vision insurance

Wellbeing programs

Educational assistance

Career growth opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Excellent customer service skills.
• Ability to multitask effectively.

Responsibilities

• Provide exceptional service to retail and installer customers.
• Support store management in daily tasks and customer interactions.
• Handle cash transactions and maintain cash drawer security.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

Job Overview

The Parts Specialist provides exceptional service to retail and installer customers and supports store management in daily tasks.

Essential Job Functions

1. Promote all company customer service programs such as Hi-5, Low Price Guarantee, and others.
2. Greet customers promptly and assist them with merchandise selection.
3. Support managers and installer service specialists as needed.
4. Complete relevant company training.
5. Provide excellent phone service, including answering calls, looking up parts, quoting prices, and offering guarantees.
6. Handle cash, checks, credit transactions, and maintain cash drawer security.
7. Process exchanges and returns according to policies.
8. Resolve customer complaints amicably.
9. Assist with store image updates, stocking, and cleaning.
10. Perform operational tasks like merchandise returns, stock counts, and inventory adjustments.
11. Operate store equipment after training.
12. Perform in-store services such as installing wipers, testing batteries, and scanning vehicle codes.
13. Drive delivery vehicle when required and eligible.
14. Perform other duties as assigned.

Skills and Qualifications

Required:

• Ability to quickly match alphanumeric sequences.
• Excellent customer service skills.
• Ability to multitask effectively.

Desired:

• Knowledge of automotive parts and systems.
• ASE certification.
• Multilingual abilities, especially Spanish.

Company Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions from day one.
• Health, dental, and vision insurance with FSA options.
• Wellbeing programs and educational assistance.
• Career growth opportunities.

Additional Information

O'Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available for qualified individuals with disabilities. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail