Parts Specialist

JOHN R. SEIBERLICH INC.; New Castle (PA); On-site; USD 32,000 - 47,000; Full time

Job summary

JOHN R. SEIBERLICH INC. in New Castle, PA, seeks a Parts & Customer Service Associate to process customer orders, respond to inquiries, and resolve issues to ensure satisfaction and retention.

This role also handles vendor sales, inventory control, purchasing, pricing and warranty administration within the Trane HVAC parts & supplies operation. The ideal candidate has a high school diploma or GED and 10–15 years related experience, proficient in MS Office, with strong data entry and

Qualifications

• High school diploma or GED required with long-term related experience preferred.
• Experience handling inventory, purchasing, pricing and warranty administration is desirable.
• Ability to process orders and respond to customer inquiries with a focus on satisfaction and retention.

Responsibilities

• Process customer orders and respond to inquiries and complaints regarding Parts Department services.
• Conduct sales of HVAC parts, equipment and supplies by phone or in person.
• Manage vendor sales, inventory, purchasing, pricing and warranty administration.
• Prepare invoices and process payments (credit card, cash, checks).
• Maintain accurate inventory levels and assist with cycle counts and receiving.

Skills

Customer service

Communication

MS Office

Data entry

Inventory management

Education

High School Diploma or GED

10–15 years related experience

Tools

MS Office

Inventory software

Job description

Responsible for processing customer orders and responding to customer’s inquiries and questions regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention. This position is also responsible for vendor sales, inventory, purchasing, pricing and warranty administration.

Salary range $23 to $34 per hour depending on experience.

SUMMARY :

Responsible for processing customer orders and responding to customer’s inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention.Also, responsible for vendor sales, inventory, purchasing, pricing and warranty administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.

Customer Service

• Possesses knowledge of the Trane and outside vendor product lines to be able to demonstrate and discuss with customers
• Provides technical support to customers
• Responds to customer’s inquiries, questions or complaints regarding products and services
• Informs customers of standard procedures or resolution of problem
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies
• Conducts sales of HVAC parts, equipment and supplies over the phone, over the counter and internally
• Prepare written documentation to client for part identification, availability and pricing
• Prepare returned material and process documentation for credit to customer
• Prepare invoices on a daily basis for designated departments and outside clients
• Process credit card, cash and check payments
• Follow-up on billings without proper information to invoice
• Review status of returned items, warranty items, open orders weekly

Deliveries

• Delivery of parts and/or rental units to customer sites

Inventory Control

• Evaluates stock and selects items for weekly orders
• Evaluates and orders new product lines
• Sets stock levels for all locations
• Responsible for assisting all aspects of inventory control including replenishment, stocking, cycle counting and physical inventory
• Responsible for returned inventory orders

Marketing

• Create displays for demonstrations and new products in Showroom
• Assists in developing and implementing marketing plan to increase parts sales

Office Duties

• Filing
• Scanning

Orders

• Process orders with the Trane Company and outside Vendors
• Pull parts for outside and internal clients

Receiving

• Materials to be received into Seiberlich Trane HVAC Parts & Supplies system immediately upon arrival
• Receive parts, supplies and equipment from freight carriers by accepting shipments (loading and unloading) and moving to proper storage location
• Complete receiving paperwork and forward to proper filing location

Reports

• Evaluates monthly and yearly reports of products sold, parts totals, rentals and warranty status

Safety

• Maintains the proper storage of oil and other chemicals per regulations and ensures proper disposal.
• Warehouse must be kept clean and up to Safety standards

Shipping

• Pull, pack and arrange transportation of packages, either Motor Freight, UPS, etc..., document with appropriate paperwork

Warehouse

• Shelves are to be kept organized and in alphabetical arrangement at all times
• Warehouse and showroom is to be kept organized, neat and clean
• Maintain equipment (Forklift, hydraulic lifts, etc…)
• Operate a hand-truck and practice safe material handling techniques
• Maintain warehouse facilities by inspecting for security, signs of wear, scheduling and completing preventative maintenance work.

Warranty - Responsible for warranty administration on all parts.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and ten to fifteen years related experience and/or training.

COMPUTER SKILLS: MS Office and the ability to understand inventory and accounting programs.Keyboard skills to allow for efficient data entry and electronic communications.

Equal Opportunity Employer, including disabled and veterans.