Parts Specialist

O'Reilly Auto Parts; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to both retail and professional customers. This role involves assisting customers in selecting merchandise, maintaining cash drawers, and addressing customer inquiries. With a focus on multitasking and providing a friendly atmosphere, the ideal candidate will thrive in a fast-paced environment. The company promotes a growth-oriented culture, offering opportunities for career advancement and a comprehensive benefits package, including competitive wages and health insurance. If you're passionate about customer service and the automotive industry, this role is a perfect fit!

Benefits

Health insurance

401k

Tuition assistance

Competitive wages

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding and professional customer service skills.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist with daily tasks like stocking shelves and processing returns.

Skills

Alphanumeric matching

Customer service skills

Multitasking

Education

High school diploma or equivalent

Tools

Brake lathe

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls per company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily tasks such as freight receival, stocking shelves, fronting, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and cycle counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services (where law permits) such as installing wipers, testing batteries, scanning vehicle codes, etc.
13. Occasionally drive a delivery vehicle if needed and eligible.
14. Perform other duties as assigned.

Skills, Education, Knowledge, and Experience

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask effectively handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a growth-oriented environment with opportunities for career advancement and a comprehensive benefits package including competitive wages, health insurance, 401k, tuition assistance, and more.