Parts Specialist

Paycom; Kilgore (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Vermeer Kilgore in Kilgore, TX is seeking a Parts Specialist to assist customers and internal departments with their parts needs. You will be the first contact for phone and walk-in requests and will help build lasting customer relationships, processing sales and returns as needed.

The role requires strong communication, organizational skills, and basic computer literacy; forklift experience and ability to lift up to 50 pounds are a plus.

Qualifications

• High school diploma or equivalent is required or preferred.
• Excellent communication skills and ability to provide outstanding customer service.
• Experience with parts sales or related industry is a plus.

Responsibilities

• Fulfills customer and service department parts requests with in-stock inventory or orders additional parts.
• Receives, checks-in and distributes all parts delivered daily.
• Keeps showroom and parts warehouse clean and organized.
• Matches orders to pack slips and processes sales in the system.
• Maintains parts inventory and places vendor orders when needed.
• Upsells customers in face-to-face interactions.

Skills

Strong organizational skills

Exceptional written and verbal

Customer service oriented

Problem solving

Can-do attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Business systems

Forklift operation

Job description

# Parts SpecialistVermeer Kilgore - Kilgore, TX 75662## DescriptionThe **Parts Specialist** is responsible for assisting customers and internal departments with their parts needs. The Parts Specialist is the first point of contact for incoming phone and walk-in parts requests and is responsible for maintaining and building customer relationships. The Parts Specialist prospects and facilitates cold calls on Conquest and competitive accounts.**Duties and responsibilities include, but are not limited to:*** Fulfills customer and service department parts requests with in-stock inventory, orders additional parts from vendors as needed to complete order.* Receives, checks-in and distributes all parts delivered on a daily basis.* Keeps the showroom and parts warehouse clean and organized.* Matches orders to pack slips.* Collects customer payments and helps maintain accurate customer records.* Helps customer identify parts needs, offers and explains alternative solutions.* Uses web based parts catalogs, printed parts manuals, and vendor product catalogs to correctly identify replacement part stock numbers and prices.* Completes sales by entering purchased items into business system, obtains payments, adds purchases to account, issues sales receipts, and processes returns.* Maintains parts inventory and places vendor orders when minimum levels are reached.* Stocks items, unpacks, arranges and places items in bins and on shelves* Upsells customers in face to face environment.* Learns and maintains working knowledge base of all parts, participates in continuing education opportunities provided by company and factory.* Performs all other duties as assigned by management in a professional and efficient manner.## Qualifications**Desired Skills and Experience*** High school diploma or equivalent.* Minimum of 2 years of previous parts sales or sales experience* Equipment knowledge or previous industry experiences a plus* Strong organizational skills and ability to juggle multiple tasks and projects* Exceptional written and verbal communication skills* Ability to provide outstanding customer service, must have good people skills* Ability to think quickly and solve problems* Computer skills required including Microsoft applications as required. Experience with business systems a plus. Good telephone manner also required* Can-do attitude is a must, as is the ability to work in a fast paced environment.* Ability to operate a forklift in safe and correct manner* Able to bend, squat, or climb on equipment frequently* Able to lift up to 50 pounds* May occasionally work in extremely hot or extremely cold weather conditions* Background check and pre-employment drug testing required* Personal appearance must be neat and clean