Parts Specialist

O'Reilly Auto Parts; Humboldt (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. In this dynamic role, you'll assist customers in selecting merchandise, handle transactions, and resolve complaints while supporting store management. The ideal candidate will possess outstanding customer service skills and a familiarity with automotive parts. This position offers a competitive compensation package and opportunities for career growth in a supportive environment. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Outstanding customer service skills and ability to multitask effectively.
• Familiarity with automotive parts and cataloging systems.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist with daily tasks like stocking, cleaning, and inventory counts.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Education

ASE Certification

Familiarity with Automotive Parts

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store, answering calls per company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in a friendly manner, following company policies.
8. Address and resolve customer complaints courteously.
9. Assist with daily tasks such as updating planograms, freight receival, stocking, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment like brake lathes after proper training.
12. Perform in-store services (where legal), such as installing wipers, testing batteries, scanning vehicle codes, etc.
13. Drive delivery vehicles as needed, provided driving record meets requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, professional customer service skills.
• Ability to multitask effectively handling multiple customers and calls.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a competitive compensation package including wages, benefits, and career growth opportunities.