Parts Specialist

O'Reilly Auto Parts; Fall River (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the auto parts industry is seeking a Retail Service Specialist to support store management and enhance customer service. The role includes supervising team members, managing store operations, and ensuring customer satisfaction. Opportunities for career growth and competitive compensation are offered.

Benefits

Competitive wages & paid time off

Stock Purchase Plan & 401k with employer contributions

Medical, Dental, & Vision Insurance

Health/Wellbeing programs

Tuition assistance programs

Opportunities for career growth

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

Compensation Pay Range:

$15.00 - $20.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Ensure telephone is answered according to company policy.
4. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner, and customers are contacted upon shipment arrivals as needed.
5. Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
6. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly.
7. Ensure all merchandise, including core charges and warranties, are invoiced before the product leaves the store.
8. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
9. Ensure team members adhere to the posted work schedule, obtain management approval for changes/deviations, and clock in/out according to company policy.
10. Perform all store opening/closing duties, including day-end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
11. Perform all other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. The company promotes from within and encourages career development.

Total Compensation Package:

• Competitive wages & paid time off
• Stock Purchase Plan & 401k with employer contributions from Day One
• Medical, Dental, & Vision Insurance with FSA options
• Health/Wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.