Parts Specialist

O'Reilly Auto Parts; Dexter (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. This role involves assisting customers in selecting merchandise, resolving complaints, and supporting store management. The ideal candidate will thrive in a fast-paced environment, multitasking effectively while providing friendly and professional service. With a strong promote-from-within philosophy, this company offers ample opportunities for career growth and development, making it an exciting place to advance your career in the automotive industry.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Health and Wellbeing Programs

Qualifications

• Ability to match alphanumeric sequences quickly.
• Outstanding customer service skills.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily operational tasks and customer inquiries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

High School Diploma

ASE Certification

Job description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, make accurate change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies and procedures.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, and cleaning.
10. Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, and inventory counts.
11. Operate brake lathe and other test equipment after training and meeting company requirements.
12. Perform in-store services for customers where laws permit, such as installing wipers, testing and charging batteries, scanning trouble codes, and replacing headlight capsules.
13. Occasionally drive a delivery vehicle to make deliveries when needed, provided driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must multitask effectively, handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages, especially Spanish

O’Reilly Auto Parts offers a proven track record of growth and stability, with a strong promote-from-within philosophy supporting career development.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions from day one
• Medical, dental, & vision insurance with optional FSA
• Health and wellbeing programs
• Tuition assistance
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities under applicable laws.