Parts Specialist

O'Reilly Auto Parts; Crowley (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Specialist to join their team. This role emphasizes providing exceptional customer service to both retail and installer customers while supporting store management. You'll engage with customers, assist in selecting merchandise, and handle transactions with accuracy. With a focus on professional growth, this position offers a pathway to career advancement and a competitive compensation package, including benefits like medical insurance and a 401(k) plan. If you thrive in a fast-paced environment and have a passion for automotive parts, this opportunity is perfect for you.

Benefits

Paid time off

401(k) with employer contributions

Medical, dental, & vision insurance

Tuition assistance programs

Health and wellbeing programs

Stock purchase plan

Qualifications

• Ability to provide outstanding customer service and multitask effectively.
• Familiarity with automotive parts and sales is a plus.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily operational tasks and customer inquiries.

Skills

Customer Service

Multitasking

Alphanumeric Sequence Matching

Education

High School Diploma

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store, answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, and cleaning.
10. Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services for customers, such as installing wipers, testing batteries, scanning vehicle trouble codes, and replacing headlight capsules, where legal.
13. Occasionally drive a delivery vehicle to make deliveries when needed, meeting driving eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Capability to multitask handling customers on the phone and in-store simultaneously.

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, veteran status, or other protected categories.

Reasonable accommodations are available under the Americans with Disabilities Act and applicable laws.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail