Parts Specialist

HTX Material Handling; Carrollton (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

HTX Material Handling is seeking a Parts Specialist to engage with customers, assist them in obtaining parts, and ensure a high standard of service. This entry-level position requires a high school diploma and offers comprehensive benefits including health insurance and 401K. Join a growing team dedicated to customer satisfaction and quality service.

Benefits

Health/Dental/Vision Insurance

Paid Time Off

401K

Life Insurance

Long/Short Term Disability

Qualifications

• Candidates must possess excellent communication skills and a strong customer service orientation.
• Experience in automotive or heavy equipment parts preferred, along with a High School diploma.

Responsibilities

• Assist customers with parts inquiries and ensure satisfactory service.
• Receive and fill parts orders, advise on replacements, and manage inventory.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Graduate or GED

Tools

ERP Software

Job description

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Position Summary

Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• The Parts Specialist will be responsible for assisting customers with obtaining the correct parts in friendly and courteous manner
• Provide customer service, evaluate the customer's needs, and answer questions regarding parts, pricing, product availability, and services
• Read catalogs, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.
  
  

Responsibilities

• Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction
• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
• Receive and fill telephone orders for parts
• Fill customer orders from stock
• Prepare parts counter tickets / slips
• Advise customers on substitution or modification of parts when identical replacements are not available
• Examine returned parts for defects, and exchange defective parts or refund money
• Mark and store parts in stockrooms according to prearranged systems
• Discuss the use and features of various parts, based on knowledge of machines or equipment
• Demonstrate parts and functionality
• Place new merchandise on display
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes
• Prepare parts for internal transfer between branches
• Distribute internal shuttle shipment on incoming parts transfers
  
  

Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years of related experience

ERP Computer Skills Preferred.

Ability to stay organized and interact with customers, colleagues, suppliers and vendors

Excellent communication via email, phone, and in person

Prior automotive or heavy equipment experience and knowledge of related parts

Benefits

Health/Dental/Vision Insurance

Paid Time Off

401K

Life Insurance

Long/Short Term Disability

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Sales and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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