PARTS SPECIALIST

Specialty Distribution Group LLC; Arlington (TX); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid PTO

Job summary

SPI is seeking a customer-focused parts clerk to serve as the main contact at our Arlington branch. You will support order processing, identify part numbers, and assist customers with equipment needs.

The role includes inventory counts, coordinating with vendors, and backing up shipping/receiving duties to keep parts flowing smoothly. Ideal candidates have 1–2 years in customer service, strong communication, basic math, and the ability to work in a fast-paced environment while closely

Qualifications

• Customer service experience in a parts/warehousing environment.
• Good communication skills for in-person and phone interactions.
• Basic math and data-entry accuracy for stock management.

Responsibilities

• Greet customers and provide product information and order support.
• Identify part numbers using catalogs and vendor resources.
• Assist customers in selecting correct equipment and processing orders.
• Conduct inventory counts and verify shipments against POs and packing slips.
• Coordinate with vendors on receipts, packing slips, and order adjustments.
• Back up shipping/receiving staff and ensure organized storage.

Skills

Strong communication

Customer service

Attention to detail

Multitasking

ERP knowledge

Inventory management

Reading manuals

Team collaboration

Tools

ERP system

Inventory management software

Job description

About Your Future with SPI

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.

Key Responsibilities

• Greet customers warmly and professionally, addressing inquiries about products, services, and part availability.
• Expertly locate correct part numbers using company catalogs, manuals, and vendor resources for both known and unknown parts.
• Assist walk-in and phone customers in troubleshooting their equipment needs and acquiring the proper equipment to get the jobdone.
• Actively participate in physical inventories and regular cycle counts.
• Execute the purchase and resale of items via the company purchase order (PO) system.
• Coordinate with vendors regarding receipts, packing slips, and order adjust
• Back up for: Act as a reliable backup for the primary parts shipping and receiving clerk as needed Inspect, identify, and measure deliveries against packing slips and purchase orders, then store them in a prompt, organized manner.
• Efficiently identify, pick, count, package, and ship parts to customers and other company warehouse locations.

Qualifications & Skills

• Strong communication and interpersonal skills for face-to-face and phone interactions.
• Basic computer literacy with experience navigating operating systems (e.g., ERP, inventory management software).
• High attention to detail for counting, inspecting, and managing physical stock.
• Ability to multitask in a fast-paced environment and lift/move heavy parts as required.
• Preferred: Previous experience in a parts department, warehousing, or mechanical/industrial sales. Ability to maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem- solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.
• Ability to read and understand manuals to help customers with finding parts.

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Travel Requirements

Type of Travel Required: Local

Amount of Travel Required: <10%

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.

Your Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award
• Compensation Range $20.00 - $40.00
• To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data.
• This position may also offer variable compensation.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data.

This position may also offer variable compensation.