Customer Service Manager

Specialty Distribution Group LLC; Tulsa (OK); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid PTO

Pay Transparency

Growth opportunities

Job summary

SPI in Tulsa, OK is seeking a customer service representative to serve as the main contact for our branch, handling orders and providing product information to customers. You will collaborate with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure accurate order fulfillment and world-class service, while maintaining a positive rapport with customers.

Qualifications include being at least 18 years old, having a valid driver's license, 1–2 years in customer service, solid

Qualifications

• Minimum age 18 and valid driver's license required.
• 1–2 years of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to perform basic math calculations.

Responsibilities

• Serve as key customer contact for the branch, handling orders and product information.
• Collaborate with Outside Sales, Production, Inside Sales, Credit and Delivery to fulfill orders.
• Maintain a positive rapport with customers and provide world-class service.
• Process dealer orders and review acknowledgements, using systems as required.
• Support additional duties as assigned.

Skills

Customer service

Communication

Math skills

Driver's license

Job description

About Your Future with SPI

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a \"Great Place to Work\" of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

• In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers.
• If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
• Ability to maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem- solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Travel Requirements

Type of Travel Required: Local Amount of Travel Required: <10%

Physical Requirements

• This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling.
• Role also requires good hand-eye coordination, hand dexterity, and physical strength.
• The position involves lifting up to 50 pounds, depending on the specific job duties.

Your Benefits

• Competitive Compensation Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award
• Compensation Range $20.00 - $40.00
• To comply with Pay Transparency laws, employers must disclose an annual salary range.
• Actual offers depend on factors such as location, experience, skills, and market data.
• This position may also offer variable compensation.

QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. Visit QXO.com for more information. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. Visit QXO.com for more information. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.