Parts Solutions Manager

Eaton; Mountainside (NJ); Remote; USD 111,000 - 163,000; Full time

Job summary

Eaton Corporation, within its IS VEH VGNA division, is seeking a Parts Solutions Manager. This remote role can be based from a home office in the United States, with preference for candidates in Eastern PA and Western NJ to support the New England region.

You will develop business plans, create reports on customer activities, manage territory product support strategies, and collaborate across functions to resolve customer issues while driving sales.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum two years in commercial manufacturing, automotive distribution and/or vehicle/heavy equipment customer support.
• Eaton will not sponsor immigration for CPT/OPT or work visa.

Responsibilities

• Develop and implement business plans to support territory, region, and division objectives.
• Establish internal reports on customer activities and CCR communications.
• Assess customer requirements and identify unique needs at targeted accounts.
• Develop, implement, manage territory product support strategies for aftermarket products.
• Maintain customer and expanded channel relationships to grow business.
• Collaborate across functions to resolve customer issues and optimize value.
• Evaluate incentive requirements using market intelligence and manage incentive processes.
• Manage market introduction of new products to achieve sales objectives.
• Gather customer insights and provide VOC feedback to the organization.

Skills

Travel 75%

Communication

Time management

Influence others

Excel

PowerPoint

Outlook

Education

Bachelor's Degree

Job description

Eaton's IS VEH VGNA division is currently seeking a Parts Solutions Manager . This is a remote work opportunity that can be based from a home office within the United States. Preference will be given to candidates residing within Eastern PA and Western NJ region to support New England territory.

Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.

What you'll do:

• Develop and implement business plans to support territory, region, and division objectives.
• Establish the following internal reports on customer activities:
  • Reports for the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
  • Utilize customer contact report (CCRs) to communicate the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.
• Assess customer requirements and identify unique needs at targeted accounts.
• Develop, implement, manage territory product support strategies for new and existing aftermarket products.
• Maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Mobility Group.
• Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
• Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers
• Manage the market introduction of new products to ensure products are adopted quickly to achieve sales objectives.
• Gather business intelligence from customers and provide voice of the customer (VOC) back to the organization.

Qualifications:

Required Basic Qualifications:

• Minimum of a Bachelors Degree from an accredited institution
• Minimum two (2) years working for commercial manufacturing, automotive distribution AND/ OR in a vehicle/heavy equipment customer support position.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."

Preferred Qualifications:

• Knowledge of Eaton Fuller products or comparable product experience with a focus on service, application and support.
• Specialized knowledge of business processes within the trucking industry
• Proficient with "Value Selling"
• Experience negotiating, delivering training, and developing business plans

Skills:

• Working extended hours will be required as needed basis to include weekends for customer functions (Travel 75%)
• Communication skills - verbal, written, interpersonal and presentation skills
• Computer skills - Word, Excel, PowerPoint, Outlook
• Ability to influence others both internally and externally
• Time management skills; must respond with sense of urgency to customer requirements
• Aptitude to develop working knowledge of assigned product portfolio - Clutch, Transmission, Mobile Power as part of a major commercial vehicle "system."
• Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
• Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck

This full time position has a base compensation range of $111,000-$163,000 annually + a sales incentive plan. Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The application window for this position is anticipated to close on 11/5/2026.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions a