Parts & Service Sales Representative – Heavy Equipment

Excel Equipment; Ashland (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Strong benefits package

401k with match

Paid holidays

Generous PTO

Training opportunities

Family-owned environment

Job summary

Excel Equipment in the Richmond, VA area is hiring a Heavy Equipment Parts & Service Sales Representative. You will be the primary contact for customers’ service and parts needs, developing and marketing service solutions for your market, with opportunities for advancement and competitive compensation.

The role offers strong benefits, training, and the chance to grow with a family-owned dealer supporting CASE equipment since 1981. Visa sponsorship not indicated.

Qualifications

• Experience in heavy equipment parts and service sales is required or highly preferred.
• Strong communication and relationship-building skills to develop customer partnerships.

Responsibilities

• Develop a business plan and sales strategy for the Richmond market leveraging Branch strengths.
• Build and strengthen customer relationships; market service/parts solutions to customers.
• Coordinate service work with Branch Manager and other departments to ensure optimal customer experience.
• Communicate customer opportunities across branches and provide effective solutions.
• Liaise with management and manufacturers on service support bulletins and recalls.
• Serve as the main customer contact, providing timely updates and facilitating resolutions.
• Adhere to company policies and ethics; perform additional duties as needed.

Job description

Are you looking for the best place to excel in your heavy equipment parts/service sales career? Join the regional leading heavy equipment supplier with an incredible market share that can offer you career advancement opportunities, competitive compensation, excellent benefits, and the autonomy to be able to grow the business your way.

Excel Equipment, the supplier of choice for Heavy Equipment sales, rental, service, parts and lease or financing support in Virginia, is seeking a Heavy Equipment Parts & Service Sales Representative to join their team in the Richmond, VA area.

If you have parts & service sales experience, Excel wants to hear from you! Heavy Equipment industry experience is preferred.

In this role, you will be the primary point of contact for our Heavy Equipment Customers in support of their service and parts needs and solutions. You will be responsible for the development, support, and marketing efforts of Service solutions for your market.

Why Parts & Service Sales Representatives join the Excel team:

• Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
• Stability – Excel Equipment sells and supports CASE, a leading manufacturer of construction and heavy equipment. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
• Competitive compensation : Starting between $65,000 – $75,000/yr, or more based upon your experience and performance.
• Training – You will receive hands-on and online product training, learn the market, and work closely with the sales manager. You will learn everything you need to know about the equipment to be successful in your role.
• Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.
• Fun environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and trips to Busch Gardens.
• Veteran friendly – In the entire organization, over 20% of employees are former military!

Essential duties/responsibilities:

• Develop a business plan and sales strategy for our market leveraging our Branches strength (Service, Parts, Rental & Sales) that ensures the attainment of company sales goals and profitability.
• Develop new and strengthen our existing customer relationships. Actively marketing the solutions that our branch can offer its customers. Coach and educate customers on digital tools and features available to them.
• Coordinate Service work coming into the shop with the Branch Manager and other departments. In tandem with our Branch, communicates and follows-up supporting the best Customer experience.
• Communicate across all branches our customer opportunities and will provide solutions.
• As our Heavy Equipment Customers’ needs evolve and opportunities develop, this role will coordinate communications with our management team.
• Daily coordination and communications take place with the Branch Managers. Act as a liaison with our manufacturers regarding Service support bulletins, active recalls, and programs for our dealerships. Report to the Branch manager on progress of issues that are resolved or pending.
• To be the main contact for the customer in handling a question or problem, and to keep the customer updated with timely and frequent information about progress towards resolving the issue. To facilitate a resolution by bringing together the appropriate Branch mangers.
• Adheres to all company policies, procedures, and business ethics codes. While the above outlines the position, additional duties may and will be assigned as needed in support of our Company.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.