Parts & Service Sales Representative – CAI

Fleet Services by Cox Automotive; Georgetown Charter Township (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Cox Fleet is seeking a Parts & Sales Representative in Jenison, MI to drive sales across the assigned AOR. You will engage customers, determine needs, present solutions, and close orders while building strong relationships.

You will maintain CRM records, coordinate with service operations, and strive to exceed quotas while delivering exceptional customer service and product knowledge.

Qualifications

• Bachelor's degree or 5 years of related field experience.
• Strong verbal and written communication skills.
• Experience in sales, negotiations, marketing, and problem resolution.

Responsibilities

• Portray a welcoming and positive image.
• Deliver excellent customer service to ensure ongoing sales and high customer satisfaction.
• Work with customers to determine needs and recommend the right product or repair to solve the problem.
• Develop and cultivate strong buying relationships with customers.
• Utilize available training resources to stay up to date on product features.
• Work with Parts and Service Operations Supervisors when quoting customers.

Skills

Communication

Sales

Negotiation

Problem solving

Customer service

Education

High School Diploma/GED

Bachelor's Degree in Marketing or Sales

Tools

Karmak Fusion

Job description

Location: Jenison, MI

Job Id:R202682084

# of Openings:1

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Parts & Sales Representative. As a Parts & Sales Representative, you will be responsible for taking on all sales responsibilities from generating leads to closing sales. Meet or exceed sales goals for your Area of Responsibility (AOR), and exceeding customer expectations.

Duties & Responsibilities:

• Portray a welcoming and positive image
• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
• Work with customers to determine their needs and then recommend the right product and / or repair to solve the customer’s problem
• Develop and cultivate strong buying relationships with customers
• Utilize available training resources to stay up to date on product features
• Work closely with Parts and Service Operations Supervisors when putting quotes together for customers
• Maintain regular cadence of communication with Trailer Sales Representative who covers the same AOR
• Maintain and update CRM system with customer visit schedule, and opportunity status
• Utilize Sales Comparison Report to identify sales opportunities
• Meet or exceed established Parts & Service Sales Goals
• Other duties when requested by Parts & Service Sales Director

Requirements

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Strong verbal and written communication skills
• Bachelor’s Degree in Marketing or Sales preferred
• Previous experience in the following areas: sales, negotiations, marketing, and problem resolution.
• Proven track record in achieving sales quotas
• Ability to manage multiple priorities to successful completion with minimal supervision.
• Experience with Microsoft Applications and Karmak Fusion software a plus