Parts & Service Manager (Operations Manager)

Bretz RV & Marine; Pasco (WA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Employee discounts

RV borrow program

Paid sick leave

Job summary

Bretz RV & Marine in Pasco, WA seeks a hands-on operations leader to build and run the parts and service operation. You will develop people, improve workflows, and work closely with the regional operations director and the General Sales Manager to deliver a world-class customer experience.

You’ll bring at least three years of leadership experience, a practical problem-solving mindset, and a bias for action. No automotive, RV, marine, or powersports experience is required to learn the business.

Qualifications

• Three or more years of leadership experience leading teams.
• Ability to coach people, organize work, and drive results.
• Hands-on approach working alongside the team.
• Strong communication and sound judgment under pressure.
• Integrity, humility, and willingness to learn a new business.
• Experience in service/operations/retail or related fields.

Responsibilities

• Lead day-to-day parts and service operations, reporting to the regional operations director.
• Develop people, improve workflows, and remove obstacles.
• Coach technicians, advisors, and support staff to meet targets.
• Coordinate service scheduling, parts, warranty follow-through, and delivery prep.
• Ensure safe work practices and high customer satisfaction.
• Provide clear show-throughs to customers about next steps.

Skills

Leadership experience

Problem solving

Hands-on approach

Clear communication

Integrity & humility

Willingness to learn

Job description

The employer has identified this position as a safety-sensitive position and requires pre-employment drug screening, including for non-psychoactive THC.

About Our Dealership

Bretz RV & Marine is a family-owned dealership group with a deep-rooted history in the outdoor adventure industry. Founded in 1967 in Missoula, Montana, we started with a single location. Over the years, we've grown into one of the largest RV and marine dealerships in the region, with multiple locations across Montana, Idaho, and Washington. Despite our growth, we've remained true to our mission of helping families go camping and boating, enjoy the outdoor lifestyle and get back out quickly when the unexpected happens. We continue to make decisions based on our core values—passion, teamwork, growth, family, and profitability—ensuring that every customer receives a world-class purchasing and ownership experience.

Our success is built on our people. We invest in training, career development, and fostering a culture where every team member feels valued. Whether you're on the sales floor, in the service bay, or behind the scenes, you play a crucial role in helping our customers create lifelong memories. At Bretz RV & Marine, we don't just sell boats and RVs—we help families embark on their next great adventure. If you're looking for a workplace that values teamwork, customer service, and a shared love for the outdoors, you've found it.

Bring your leadership experience. We’ll teach you the RV and marine business.

You know how to bring people together, solve problems, and turn a busy day into progress. Put that experience to work helping families get out camping and boating.

Bretz RV & Marine is looking for a hands-on leader to help build our parts and service operation in Pasco. We’re a small, developing store with a team to grow and real work to do. You’ll develop people, improve how the work gets done, and help customers get back to the adventures they bought their RV or boat to enjoy.

Bring at least three years of leadership experience, a practical problem-solving mindset, and a record of helping people succeed. No automotive, RV, marine, or powersports experience is required.

WHY CONSIDER BRETZ?

A team you can help build.
Coach people, establish good routines, and see the results of your leadership in the operation and with customers.

Support while you learn.
You’ll have established operating systems, significant training, and direct access to our regional operations director. We expect onboarding to include time at another Bretz store so you can see how we work.

Responsibility with a clear framework.
You’ll lead day-to-day parts and service operations, report to the regional operations director, and work alongside the store’s General Sales Manager.

Work connected to getting outside.
We help families go camping and boating, enjoy the outdoor lifestyle, and get back out quickly when the unexpected happens.

WHAT YOU’LL LEAD

• Build, coach, and develop technicians, advisors, and support staff. Set clear expectations, recognize good work, and address problems respectfully.
• Keep work moving through service scheduling, parts coordination, warranty follow-through, inspections, reconditioning, and delivery preparation.
• Find bottlenecks, ask good questions, make sound decisions, and follow through until the solution works.
• Help customers understand what’s happening, what comes next, and who owns the next step.
• Prepare the team to give customers clear, confident RV and boat show-throughs.
• Use operating results to improve capacity, repair quality, customer experience, and profitability while supporting safe work practices.

WHAT YOU BRING

• At least three years of leadership experience, including coaching people, organizing work, and taking responsibility for results.
• A problem-solving mindset. You stay curious, look for the cause, and help your team move from frustration to action.
• A hands-on approach. You spend time alongside your team, understand the work, and help remove obstacles.
• Clear communication and sound judgment when several things need attention.
• Integrity and humility. You keep commitments, own mistakes, welcome feedback, and lead by example.
• A willingness to learn a new business, its systems, and its financial measures.

Your experience may come from service, operations, retail, hospitality, construction, logistics, or another business. Tell us what you’ve led and what you’ve improved.

Enjoy camping, boating, fishing, hunting, or the outdoors? You’ll recognize the experiences we help customers enjoy. Outdoor interests are welcome, not required.

COMPENSATION AND BENEFITS

$95,000–$105,000 annually

The compensation structure includes base salary, performance components tied to department gross and net profit, bonuses, and profit sharing. We’ll explain how the approved structure works and the results it rewards.

Benefits include:

• Medical, dental, and vision plan options.
• A 401(k) retirement plan with employer match.
• Employee discounts.
• An employee RV borrow program.
• Paid sick leave and applicable Washington leave benefits.

Benefits are subject to eligibility, availability, plan documents, and company policy.

Relocating? We’re open to discussing relocation support for the right candidate.

SCHEDULE AND WORK SETTING

Full time, onsite in Pasco. Monday through Friday aligned with store business hours, with additional hours and weekends as needed.

You’ll spend time in the service, parts, and lot areas as part of leading the operation. Reasonable accommodations are available to perform essential job functions.

ABOUT BRETZ

Bretz RV & Marine is a family-owned RV and marine dealership group. Our work helps families create memories outdoors, and our people make that possible.

Bretz RV & Marine is an equal opportunity employer. We consider applicants without regard to any characteristic protected by applicable law. Reasonable accommodations are available throughout the application process.

EEOC Statement:

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands:

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.