Parts & Service Manager

Roland Machinery Co; Slinger (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive PPO medical plan

Flexible Spending Account (FSA)

Dental and Vision insurance

401(k) retirement plan with company 4%

PTO

Eight paid holidays annually

Company-paid life insurance

Job summary

Roland Machinery Company is seeking a Parts & Service Manager in Slinger, WI. You will lead both the branch Parts and Service departments, overseeing personnel, inventory, workflow, budgeting, and customer satisfaction to ensure operational excellence.

The role requires a technical degree or equivalent experience, strong leadership and financial acumen, and a commitment to safety and continuous improvement. A valid driver's license and ongoing customer-focused service are essential.

Qualifications

• Technical degree in diesel technology, heavy equipment, or a related field preferred; equivalent industry experience considered.
• Leadership or management experience in heavy equipment industry preferred.
• Strong mechanical aptitude with the ability to understand equipment diagnostics and hydraulic systems; reading hydraulic schematics is a plus.
• Demonstrated experience managing budgets, inventory, profitability, and operational performance.
• Strong organizational, problem-solving and decision-making skills.
• Excellent customer service, relationship-building, and conflict-resolution abilities.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office and computerized business systems.
• High school diploma or equivalent required.
• Valid driver's license required.

Responsibilities

• Provide leadership, coaching, and performance management for Parts and Service personnel.
• Build and maintain strong customer relationships by ensuring exceptional service and responsive support.
• Promote Parts and Service offerings and partner with Sales to identify new business opportunities.
• Drive revenue growth by identifying service opportunities and expanding customer engagement.
• Oversee shop and field technician workflow, scheduling, work order management, inventory control, purchasing, and customer communications.
• Manage departmental financial performance including budgeting, inventory investment, gross margin, operating expenses, and profitability.
• Ensure timely processing of warranty claims per manufacturer requirements.
• Lead process improvement initiatives with SOPs, best practices, and company policies.
• Develop and maintain relationships with equipment manufacturers and vendor representatives.
• Manage capital expenditures and projects within approved budgets.
• Maintain a safe, organized, and compliant work environment per company policies.

Skills

Leadership

Budgeting

Inventory control

Customer service

Scheduling

Equipment knowledge

Maintenance & diagnostics

MS Office

Communication

Education

High school diploma

Diesel technology degree

Tools

Hydraulic schematics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts & Service Manager

Regular Full Time Slinger, WI, US

6 days ago Requisition ID: 1709

Roland Machinery Company is a family-owned business founded in 1958 and one of Midwest’s premier heavy equipment dealers. With 17 locations across five states, Roland represents more than 25 industry-leading manufacturers of construction, aggregate, road building, municipal, industrial, and forestry equipment. Our reputation has been built on exceptional customer service, quality equipment, and the dedication of our employees.

Position Summary

The Parts & Service Manager is responsible for the overall leadership and operational performance of the branch Parts and Service departments. This position provides strategic direction and day-to-day management of personnel, financial performance, customer satisfaction, inventory, workflow, and operational excellence. The successful candidate will foster a culture of safety, accountability, teamwork, and continuous improvement while delivering exceptional support to both internal and external customers.

• Provide leadership, coaching, and performance management for Parts and Service personnel, fostering employee development and succession planning.
• Build and maintain strong customer relationships by ensuring exceptional service and responsive support throughout the territory.
• Promote all Parts and Service offerings while partnering closely with the Sales team to identify and develop new business opportunities.
• Drive revenue growth by proactively identifying service opportunities and expanding customer engagement.
• Oversee daily operations, including shop and field technician workflow, scheduling, work order management, inventory control, purchasing, and customer communications.
• Manage departmental financial performance, including budgeting, inventory investment, gross margin, operating expenses, and profitability.
• Ensure timely, accurate processing of warranty claims in accordance with manufacturer requirements.
• Lead process improvement initiatives by implementing standard operating procedures, best practices, and company policies.
• Develop and maintain productive relationships with equipment manufacturers and vendor representatives.
• Manage departmental capital expenditures and projects while adhering to approved budgets.
• Promote and maintain a safe, organized, and compliant work environment by ensuring adherence to all company safety and security policies.
• Ensure all Parts and Service operations are conducted in accordance with Roland Machinery Company policies and procedures.

Qualifications

• Technical degree in diesel technology, heavy equipment, or a related field preferred; equivalent industry experience will be considered.
• Previous leadership or management experience, preferably within the heavy equipment, construction equipment, agricultural equipment, truck, or industrial service industry is preferred.
• Strong mechanical aptitude with the ability to understand equipment diagnostics and hydraulic systems; experience reading hydraulic schematics is a plus.
• Demonstrated experience managing budgets, inventory, profitability, and operational performance.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent customer service, relationship-building, and conflict-resolution abilities.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications and computerized business systems.
• High school diploma or equivalent required.
• Valid driver's license required.

Roland Machinery Company offers a competitive compensation and benefits package, including:

• Comprehensive PPO medical plan with prescription drug coverage and a non-tobacco premium discount
• Flexible Spending Account (FSA)
• Dental and Vision insurance
• 401(k) retirement plan with up to a 4% company match, plus a discretionary annual 2% profit-sharing contribution
• Paid Time Off (PTO)
• Eight paid holidays annually
• Company-paid life insurance

Roland Machinery Company is proud to be an Equal Opportunity Employer (EOE). Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws, including Title 44, Illinois Administrative Code, Subpart C, Section 750.150.