Parts Sales Manager: Lead Growth & WOW Customer Service

AutoZone; Fallsington (Bucks County); On-site; USD 60,000 - 90,000; Full time

Job summary

AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. As a Parts Sales Manager, you will lead by example to drive sales, oversee inventory, and deliver WOW! customer service while aligning with store operations and safety standards.

Join a vibrant team focused on achieving goals, developing leadership abilities, and advancing in the automotive retail field within an essential industry supporting the driving community.

Qualifications

• Leadership and integrity with strong decision-making abilities.
• Flexibility with schedule including mornings, nights, weekends, and overtime as needed.
• Bilingual communication in English and Spanish is a plus.

Responsibilities

• Leadership - Assist the Store Manager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team.
• Communication - Maintain clear, effective interactions with customers and employees, ensuring smooth store operations and positive experiences.
• Metrics Mindedness - Monitor sales goals, inventory accuracy, and performance standards to drive business success.
• Process Orientation - Follow structured store procedures, manage inventory, oversee cash handling, control shrink and ensure operational efficiency.
• Teamwork - Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
• Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
• Safety & Compliance - Enforce PPE use, promote risk management practices, and uphold company safety standards.
• Commercial Account Support - Assist in managing commercial and hub departments to support timely deliveries and customer needs.
• Problem Solving - Resolve customer concerns and store operational issues swiftly, always upholding company policies.

Skills

Leadership

Communication

Metrics minded

Process orientation

Teamwork

Parts sales & inventory

Safety & compliance

Commercial accounts support

Problem solving

ASE Certification

Bilingual Spanish/English

Job description

AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. As a Parts Sales Manager, you will lead by example to drive sales, oversee inventory, and deliver WOW! customer service while aligning with store operations and safety standards.

Join a vibrant team focused on achieving goals, developing leadership abilities, and advancing in the automotive retail field within an essential industry supporting the driving community.