Parts Sales Hub Coordinator

Boyd Company; Corbin (KY); On-site; USD 23,000 - 39,000; Full time

Job summary

Boyd Company in Corbin, KY sells parts and assists customers with parts problems by telephone and electronic communication. You will identify part numbers, check availability, and price parts for customers and service departments. You will also process orders in the Data Management system and assist with credit checks and backorder policies.

The role emphasizes strong communication, accurate data entry, and the ability to follow verbal and written instructions, with potential overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Technical knowledge of Caterpillar and Allied equipment preferred.
• Ability to use computer terminal and learn necessary transaction codes for parts, credit and sales function.
• Strong verbal, written, and interpersonal skills.
• Ability to understand and carry out verbal and written instructions.

Responsibilities

• Sells parts to the customer by telephone.
• Looks up part numbers, solves parts problems, checks availability, and prices parts.
• Runs parts orders through Data Management system daily and ensures billing.
• Checks customer credit through Data Management system and Credit Department.
• Explains backorder and payment policy and expedites parts as needed.
• Reads parts books and related materials to support sales.
• May work overtime; performs other duties as assigned.

Skills

Customer service

Telephone sales

Verbal communication

Written communication

Interpersonal skills

Data entry

Education

High school diploma or equivalent

Tools

Data Management system

Caterpillar parts catalog

Job description

Sells parts and helps customers solve parts problems by telephone or through electronic communication, identifies proper parts numbers, checks availability, recommends and sells parts as a service and as requested by customer; completes parts order forms, enters related information into the Data Management system.

The compensation for this position is up to $28.15 an hour.

REQUIREMENTS:

• High school diploma or equivalent
• Technical knowledge of Caterpillar and Allied equipment preferred
• Ability to use computer terminal and learn necessary transaction codes for parts, credit and sales function
• Strong verbal, written, and interpersonal skills
• Ability to understand and carry out verbal and written instructions

ESSENTIAL FUNCTIONS:

• Sells parts to the customer by telephone
• Looks up part numbers, solves parts problems, checks availability, and prices parts for our customers or service department over the telephone
• Runs parts orders through our Data Management system daily, verifying all parts ordered are billed to the customer or service department
• Checks customer credit through our Data Management system and Credit Department
• Explains backorder and payment policy to customers and gives authorization to expedite parts for the customer
• Reads and comprehends parts books, NPR, IRM's, Service Mags., competitive information, etc.
• May be required to work overtime if needed
• Performs other duties as necessary and assigned