Parts Sales Counterperson II

Papé Material Handling, Inc.; Yakima (WA); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

401(k) Plans

Medical/Dental/Vision Insurance

Flexible Spending Accounts

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid holidays

Vacation and Sick Leave

Advancement opportunities

Open-door policy

Training and mentoring

Job summary

Pape’ Material Handling, Inc. in Yakima, WA is seeking a Parts Sales Counterperson II to provide expert parts guidance and top-notch customer service at the counter or over the phone.

You will help customers identify parts, recommend solutions, and ensure accurate inventory and order processing. The role requires 3+ years in parts counter or related mechanical experience, strong inventory knowledge, and solid communication skills.

Qualifications

• 3+ years of parts counter experience or applicable mechanical/service experience.
• Advanced knowledge of parts inventory.
• Forklift experience preferred but not required.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced, team-oriented environment.
• Effective communication with customers by phone and in person.

Responsibilities

• Serve as the go-to parts expert for customers at the counter or by phone.
• Identify customer needs and recommend parts, including complex or uncommon items.
• Maintain accurate inventory through regular cycle counts and process incoming orders.
• Restock customer inventory and enter environmental data in spreadsheets.
• Support other parts, inventory, and operations tasks to keep workflow efficient.

Skills

Parts counter experience

Inventory knowledge

Forklift experience

Self-motivation

Team player

Customer communication

Job description

PAPE’ MATERIAL HANDLING, INC. – YAKIMA, WA

PARTS SALES COUNTERPERSON II:

Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you!

Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for an experienced, motivated, and customer-oriented Parts Sales Counterperson II to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

In the Parts Sales Counterperson II role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts when they need them most.

Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations, including identifying complex or uncommon parts. You will use a combination of product literature, specialized software systems, and your own expert knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.

In addition to customer support, you will be responsible for maintaining accurate inventory through regular cycle counts, receiving and processing incoming orders, and restocking customer inventory as needed. You will also be responsible for accurately entering and maintaining environmental data in spreadsheets, along with assisting with other parts, inventory, and operational tasks as needed to support the team and ensure an efficient workflow.

This role isn’t just about moving parts—it’s about building trust. We’re looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.

WHAT YOU NEED:

• 3 or more years of parts counter experience or applicable mechanical/service experience.
• Advanced knowledge of parts inventory.
• Forklift experience preferred but not required.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.

Compensation:

$20.40-31.58/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.