Parts Sales Counterperson II

Papé Group; Kent (WA); Sur place; USD 34 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive pay

401(k) with company match

Medical, dental, vision insurance

Paid holidays

Vacation and sick leave

Training and advancement

Résumé du poste

Pape’ Machinery, Inc. in Kent, WA is seeking a Parts Sales Counterperson II to provide expert parts advice to customers at the counter and over the phone. You will identify needs, recommend parts, access specialized software, and ensure timely, accurate solutions while building lasting client relationships.

Three or more years of parts counter or related mechanical experience are required. You will thrive in a fast-paced, team-oriented environment and enjoy a role that rewards accuracy,

Qualifications

• Three or more years of parts counter experience or related mechanical/service experience.
• Advanced knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell parts and other services.

Responsabilités

• Be the go-to parts expert for customers at the counter and over the phone.
• Identify customer needs and provide accurate parts recommendations, including complex parts.
• Use product literature, software systems, and knowledge of parts/equipment to offer timely solutions.
• Build trust and lasting relationships through outstanding customer service.

Connaissances

Parts counter experience

Parts inventory knowledge

Self-motivation

Team-oriented

Customer communication

Outils

Parts software

Description du poste

Pape' Machinery, Inc. - Construction & Forestry
19808 West Valley Hwy
Kent, WA 98032, USA

Description

PARTS SALES COUNTERPERSON II:

Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, Inc., a premier capital equipment dealer in the West, is looking for an experienced, motivated, and customer-oriented Parts Sales Counterperson II to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

In the Parts Sales Counterperson II role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts—when they need them most.

Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations, including identifying complex or uncommon parts. You will use a combination of product literature, specialized software systems, and your own expert knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.

This role isn’t just about moving parts—it’s about building trust. We’re looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.

WHAT YOU NEED:

• 3 or more years of parts counter experience or applicable mechanical/service experience.
• Advanced knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
• Above-average organizational skills.

Compensation: $24.94-36.16/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.