Parts Representative Denmark

Riesterer & Schnell; Denmark (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Riesterer & Schnell in Wisconsin is seeking a Parts Representative to greet customers, assess parts needs, and provide prompt solutions while supporting technicians and processing transactions.

You will maintain showroom displays, coordinate parts shipments, and refer leads to R&S staff. The role emphasizes teamwork, integrity, and customer focus within a busy dealership environment.

Qualifications

• Three plus years of previously related experience required.
• Knowledge of farm equipment required.
• Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Must have a valid driver’s license and insurable driving history.

Responsibilities

• Greet customers upon arrival and over the phone, using their name as appropriate, prompt service and thank them for their business.
• Ask questions to determine the best solution for the customer’s parts need and use all resources to find it.
• Build strong relationships with customers and be a resource for questions.
• Promote marketing programs and the R&S value to customers.
• Assist Technicians and Service personnel in retrieving parts and processing shop orders.

Skills

Communication skills

Customer service

Attention to detail

Computer skills

Job description

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment please complete an application to explore joining a team as hard working and passionate about serving customers as you are!

Hours for this job are Monday through Friday from 7:30 am until 5 pm and a Saturday rotation from 7:30 am until noon

Starting wage range is typically $20-25/hr and varies by experience level

As a Parts Representative you have the important responsibility to respond to customers with a sense of urgency, taking ownership of their parts needs, and providing a solution in a timely, accurate manner.

Essential Functions

• Makes sure customers are greeted upon arrival to the department and over the phone, using their name as appropriate, waiting on them promptly, and always thanking them for their business.
• Asks appropriate questions to determine the best solution to the customers’ parts need. Uses all available resources to find the best solution.
• Works to build a solid business relationship with customers and be a resource for questions.
• Communicates marketing programs to customers, promoting the R&S value.
• Assists Technicians and other Service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the Parts department.
• Retrieves parts from inventory, transfers in from another store, or orders as needed.
• Generates an invoice, accepts payment and accurately processes the transaction.
• Coordinates shipments incoming and outbound from the dealership.
• Goes through parts orders as they arrive and puts them away or matches them with orders.
• Contacts customers and notifies them when orders are in.
• Faces, stocks and dusts merchandise on the showroom floor on a daily basis to ensure eye-catching displays.
• Creates seasonal merchandising displays to promote sales.
• Shares in the responsibility of after-hours calls with other parts department staff.
• Refers leads on other sales opportunities to R&S staff as appropriate.
• Maintains a clean, neat and safe parts area, observing safety guidelines at all times.
• Assists in maintaining an accurate inventory of all parts on hand, participates in annual physical inventory process as requested.
• Stays up-to-date on equipment and market trends through attending training, product bulletins and other resources.
• Completes all related paperwork in a timely, efficient manner.
• Presents a positive, professional image in dress and conduct at all times.
• All other duties as assigned.

Qualifications

• Three plus years of previously related experience required.
• Knowledge of farm equipment required.
• Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Must have a valid driver’s license and insurable driving history.