Parts Representative

M.H. Eby, Inc.; West Jefferson (OH); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401k Profit Sharing

Medical and Dental Insurance

Flex Spending Account

Life Insurance

Short Term Disability Insurance

Job summary

M.H. Eby, Inc. is seeking a full-time Parts Representative to join our team in Ohio. The role focuses on parts sales, order processing, and assisting customers at the parts counter, with emphasis on accuracy and timely service.

Responsibilities include processing sales orders, handling UPS shipments, reading engineering drawings, and maintaining a clean, efficient work area. Forklift operation and teamwork are essential in a fast-paced environment.

Qualifications

• Prior experience with customer service & computers.
• Ability to prioritize workload and multi-task.
• Great communication skills.

Responsibilities

• Handle parts sales, process sales orders, filing sales orders, and parts cutting.
• First point of contact for part calls and counter sales; communicate with customers clearly.
• Process UPS shipment requests and create bills of lading for freight shipments.
• Read and interpret engineering drawings.
• Complete sales transactions; process payments.
• Assist customers with fabricated sales orders (toolboxes, etc.).
• Assist in shipping and receiving of freight orders.
• Maintain clean work area and prioritize workload; work in a team.

Skills

Customer service

Computer experience

Teamwork

Multi-tasking

Job description

M.H. EBY, Inc, a leading manufacturer of aluminum trailers and truck bodies, is looking for a full time Parts Representative to join our growing company. Candidates are required to have point of purchase customer service & computer experience, as well as excellent people skills. Candidates should thrive in a fast-moving environment. Previous experience in ag or related field is preferred but not required.

Schedule: 7:30am – 5:00pm Monday – Friday

Benefits:

• Paid Time Off
• Paid Holidays
• 401k Profit Sharing
• Medical and Dental Insurance
• Flex Spending Account
• Life Insurance
• Short Term Disability Insurance

General Purpose:

Handle parts sales, process sales orders, filing sales orders, and parts cutting.

Essential Duties and Responsibilities:

• Must possess the ability to maintain a positive attitude and work effectively within a team
• environment.
• Effectively comply with all company safety standards.
• First point of contact for part calls and counter sales
  • Must demonstrate superior verbal and written communication skills.
  • Must demonstrate listening skills and problem-solving skills relative to customer inquiries.
• Process UPS shipment requests; create bills of lading for freight shipments.
• Computer proficient; data entry, internet access
• Read and interpret engineering drawings.
• Complete sales transactions; process payments
• Customer contact at parts counter; sale of parts and fill each order (retrieve parts from inventory)
• Take orders and process invoices for all fabricated parts sales.
• Communicate order requests to engineering.
• Assist customers with fabricated sales orders (toolboxes, etc.)
• Assist in shipping and receiving of freight orders.
• Processing of freight and UPS orders
• Maintain clean work area.
• Perform all tasks as directed by supervisor.
• Must possess the ability to prioritize workload and perform multiple tasks at once, as well as providing back-up support within the team.
• Must be proactive, take initiative, and be accountable.
• Operate Forklift
• Operate hand tools, misc. equipment, and tools to assist customers with orders being placed.

Requirements:

• Prior experience with customer service & computers
• Ability to prioritize workload and multi-task
• Great communication skills
• Must be 18 years of age or over
• Must be legal to work in the USA

At M.H. Eby, Inc., we foster a culture that rewards initiative, hard work, and teamwork. Join our dynamic team and grow your career with us.

M.H. Eby, Inc. is a third-generation family-owned company established in 1938. It’s our 88th year in business. Headquartered in Lancaster County, Pennsylvania, with additional locations spanning from Ohio to Montana, Eby specializes in designing and building aluminum transportation equipment, including Livestock, Grain, and Equipment trailers, as well as a full line of truck bodies. Our commitment to comprehensive service and parts ensures we support our customers at every stage.