Parts Phone Room Sales

HOLT Truck Centers; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

HOLT Truck Centers is seeking a Phone Room Parts Sales Representative in San Antonio to handle parts sales over the phone, fax, email, and in person, ensuring accurate processing of all transactions and high customer satisfaction.

Ideal candidates have a minimum of 2 years in customer service, a valid driver's license, and are able to obtain forklift certification. Experience with a computerized parts management system is preferred.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of customer service experience required.
• Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Responsibilities

• Models, promotes, reinforces, and rewards the use of HOLT’s Values Based Leadership tools and processes to align with Vision, Values, and Mission.
• Sales of parts to customers over the phone, via fax, e-mail or in person; serves as contact for parts customers.
• Completes all parts transactions for internal/external customers accurately and timely to ensure satisfaction.
• Participates in sales programs sponsored by HOLT and dealership manufacturers to promote sales and hit objectives.
• Keeps product information systems current and updates with new products.
• Assists customers by responding to after-hours call-out needs on a rotating basis.
• Works safely and adheres to safety policies and company standards.
• Performs other duties as assigned.

Skills

Phone etiquette

Customer service

Computer proficiency

Parts management system experience

Detail-oriented

Education

High School diploma or GED

Tools

Computerized parts management system

Job description

DescriptionThe Phone Room Parts Sales Representative is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - San Antonio

DescriptionThe Phone Room Parts Sales Representative is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sales of parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensures that product information systems are kept current and new product information is updated.
• Assists customers by responding to after-hours call out needs by being available for after hour calls on a rotating basis.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Skills, Knowledge & Expertise

• Demonstrates well-organized skills.
• Demonstrates good phone etiquette and people skills.
• Must be proficient with computers. Experience with a computerized parts management system highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Education And Experience

• High School diploma or GED required.
• Minimum 2 years of customer service experience required. Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Supervisory Responsibilities

• None.

Travel

• Up to 5%.

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
• Occasionally moves materials or equipment weighing up to 40 lbs.

Work Environment

• This job is generally performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.