HTC -Parts Phone Room Sales Representative

Holt Co.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

HOLT Truck Centers in Houston is seeking a Phone Room Parts Sales Representative to handle parts transactions by phone, fax, email, or in person, ensuring accuracy and outstanding customer satisfaction. This onsite role, based at 8900 N.

Loop East, Houston, TX 77029, reports to Tyson Miller and participates in dealer-led sales programs while upholding our Values Based Leadership. A high school diploma and at least 2 years of customer service experience are required, with forklift certification

Qualifications

• High School diploma or GED required.
• Minimum 2 years of customer service experience required. Parts store experience highly desired.
• Must have a valid drivers' license.

Responsibilities

• Models, promotes, reinforces, and rewards the use of HOLT's Values Based Leadership tools and processes.
• Sales of parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.
• Completes all parts transactions for internal/external customers accurately and timely to ensure customer satisfaction.
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer to promote sales and meet objectives.
• Maintains current product information systems and updates new product information.

Skills

Customer service experience

Parts store experience

Computer proficiency

Education

High School diploma or GED

Forklift certification

Valid driver's license

Job description

Phone Room Parts Sales Representative

The Phone Room Parts Sales Representative is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Houston Loop

Address: 8900 N. Loop East, Houston, Texas, 77029

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Workplace type: Onsite

Reporting To: Tyson Miller

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sales of parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensures that product information systems are kept current and new product information is updated.
• Assists customers by responding to after-hours call out needs by being available for after hour calls on a rotating basis.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Skills, Knowledge & Expertise

• Demonstrates well-organized skills.
• Demonstrates good phone etiquette and people skills.
• Must be proficient with computers. Experience with a computerized parts management system highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Education and Experience:

• High School diploma or GED required.
• Minimum 2 years of customer service experience required. Parts store experience highly desired.
• Must have a valid drivers' license.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Supervisory Responsibilities:

• None.

Travel:

• Up to 5%.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
• Occasionally moves materials or equipment weighing up to 40 lbs.

Work Environment:

• This job is generally performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT Truck Centers

HOLT Truck Centers offers comprehensive truck service in the shop, including brakes and transmissions. Our expert technicians deliver bumper-to-bumper maintenance, repairs, and rebuilds for almost all truck makes.

In some locations we also sell, rent, and lease new International and Isuzu trucks as well as buses from manufacturers such as IC Bus and Collins.

In all locations we offer new and used trailers and used trucks of all makes.