HTC -Parts Phone Room Sales Representative

HOLT Group; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

HOLT Group in Houston seeks a Phone Room Parts Sales Representative to handle parts sales to customers by phone, fax, e-mail or in person. You will process transactions accurately, support after-hours needs on a rotating basis, and promote company values in daily customer interactions.

Ideal candidates have 2+ years of customer service experience, a high school diploma or GED, and strong computer skills with experience in a parts management system. Forklift certification may be required.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of customer service experience.
• Parts store experience highly desirable.
• Valid driver’s license required.
• Forklift certification may be required or obtainable.

Responsibilities

• Sell parts to customers over the phone, by fax, e-mail or in person.
• Serve as the point of contact for parts customers.
• Process all parts transactions accurately and promptly to ensure customer satisfaction.
• Participate in sales programs and incentives to meet objectives.
• Keep product information systems current and up-to-date.

Skills

Phone etiquette

People skills

Computer proficiency

Attention to detail

Attendance

Self-motivated

Education

High School diploma or GED

Tools

Forklift certification

Parts management system

Job description

HTC -Parts Phone Room Sales Representative

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Houston Loop

Reporting To: Tyson Miller

Description

The Phone Room Parts Sales Representative is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sales of parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensures that product information systems are kept current and new product information is updated.
• Assists customers by responding to after-hours call out needs by being available for after hour calls on a rotating basis.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Skills, Knowledge & Expertise

• Demonstrates well-organized skills.
• Demonstrates good phone etiquette and people skills.
• Must be proficient with computers. Experience with a computerized parts management system highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Education and Experience

• High School diploma or GED required.
• Minimum 2 years of customer service experience required. Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Supervisory Responsibilities

• None.

Travel

• Up to 5%.

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
• Occasionally moves materials or equipment weighing up to 40 lbs.

Work Environment

• This job is generally performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.