Parts Ops and Communications Specialist

Kia America; Irvine (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

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Job summary

Kia America is seeking a Parts Ops & Communications Specialist to optimize dealer parts supply, SOP development, and cross-functional collaboration with Mobis Parts America. You will drive operational excellence and support revenue through effective parts flow and service alignment.

You will monitor KPI performance, develop SOPs, and coordinate with internal teams to ensure availability and superior dealer service.

Qualifications

• Bachelor’s Degree in a related business field or equivalent combination of education and work experience is required.
• 3–5 years of experience in automotive parts operations, logistics, or dealer support preferred.

Responsibilities

• Drive operational excellence by developing best practices across parts operations.
• Collaborate with Mobis Parts America CRM team to ensure seamless communication and alignment with standards.
• Monitor and manage critical parts supply and distribution to minimize downtime and improve availability.
• Oversee performance and logistics of service providers via KPI tracking.
• Identify remanufacturing opportunities including EV battery programs, vendor contracts, and approvals.
• Support ad hoc business needs related to parts operations.
• Work with Mobis Parts America to resolve issues and improve service levels.
• Provide direct support for escalated dealer issues with internal and external partners.
• Adjust Parts system parameters to support dealer operations.
• Develop and maintain SOPs for dealer parts operations and internal programs.
• Coordinate with PQ and Mobis teams to ensure service actions launch accuracy.
• Monitor and analyze parts supply metrics to ensure availability.
• Track and report KPIs for parts operations and providers.
• Support cross-functional projects and continuous improvement.
• Perform ad hoc reporting and admin duties as assigned.

Skills

Communication

Operational Excellence

SOP Development

KPI Tracking

Education

Bachelor’s Degree in a related business field

Job description

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan to match of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

General Summary

The Parts Ops & Communications Specialist is the KUS parts subject matter expert (SME) in Parts Operations with a primary focus on supporting dealer operations, enhancing communication strategies, and ensuring the efficient flow of critical parts. This role is responsible for developing and maintaining Standard Operating Procedures (SOPs), monitoring critical parts supply, and ensuring alignment between KUS and its service providers to meet business needs and customer expectations.

This role directly contributes to Parts revenue generation by optimizing availability of parts in limited supply and supporting dealer sales performance by reinforcing operational excellence with a customer‑centric service focus.

Essential Duties and Responsibilities

Priority 1 - 35%

Drive operational excellence by developing and reinforcing best practices that enhance that enhance efficiency, accuracy, and consistency across all parts operations.

Collaborate closely with the Mobis Parts America CRM team to ensure seamless communication, issue resolution, and alignment with KUS service standards.

Priority 2 - 25%

Monitor and manage critical parts supply and distribution across the dealer network by ensuring proper ordering controls to minimize downtime, improve availability, and support revenue generation.

Priority 3 - 20%

Oversee service providers’ performance and logistics operations through KPI tracking and reporting to ensure alignment with KUS business needs and customer satisfaction goals.

Priority 4 - 10%

Identify and implement new Remanufacturing program opportunities including but not limited to new EV battery programs. This should include financial flow, vendor contracts, and coordination with various organizations for quality and process approvals.

Priority 5 - 10%

Support ad hoc business needs related to parts operations required

Personally Performed Duties

• In coordination with Mobis Parts America and other Kia Parts service providers, resolve operational issues, improve service levels, and ensure alignment with KUS standards.
• Provide direct support for escalated dealer issues by collaborating with internal departments and external partners.
• Adjust Parts systems parameters as needed to support dealer operations.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency across dealer parts operations as well as internal Parts programs, such as employee parts purchases.
• Work with PQ and Mobis teams to support service actions launch accuracy.
• Monitor and analyze critical parts supply metrics to ensure availability and minimize backorder risks.
• Track and report on key performance indicators (KPIs) related to parts operations and service providers’ performance.
• Support cross-functional projects and contribute to continuous improvement initiatives within the parts operations team.
• Perform ad hoc reporting, administrative tasks, and other duties as assigned by the manager.

Qualifications/Education

Bachelor’s Degree in a related business field or equivalent combination of education and work experience is required.

Job Requirement

Overall Related Experience

• 3–5 years of experience in automotive parts operations, logistics, or dealer support preferred.
• Experience in developing and implementing SOPs and process improvements.