Parts Manager: Lead Team & Profit Growth

Dobbs Peterbilt; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Disability insurance

Life insurance

401(k)

Paid vacation

Sick leave

Job summary

Dobbs Truck Group is seeking a seasoned Parts Manager to lead the parts department and drive profitability at a major truck dealership. You will manage pricing, inventory, and vendor relationships while coaching a diverse team to deliver reliable parts service.

The role requires 5+ years in parts operations with supervisory experience, plus strong P&L acumen. Experience with heavy‑duty brands and Karmak Fusion is preferred, and a customer‑first approach is essential.

Qualifications

• Minimum 5 years of progressive experience in parts operations, with at least 2 years in a management or supervisory role.
• Prior experience in a heavy-duty truck dealership strongly preferred.
• Proven success managing a P&L and achieving measurable financial and operational results.
• Strong understanding of OEM and aftermarket parts programs, procurement, and inventory control.
• Proficiency with dealership management systems (DMS) such as Karmak Fusion.
• Excellent leadership, communication, critical thinking and problem-solving skills.

Responsibilities

• Lead, coach, and develop all parts personnel, including inside counter staff, outside sales, warehouse, and delivery teams.
• Own and manage the parts department’s P&L, including sales, gross profit, operating expenses, and contribution margin.
• Develop and execute action plans to achieve or exceed budgeted financial targets.
• Monitor monthly financial statements and KPIs to identify trends, control costs, and capture missed opportunities.
• Maintain pricing integrity through adherence to approved pricing matrices, margin targets, and vendor programs.
• Drive freight recovery, warranty compliance, and vendor rebate capture to improve department profitability.
• Increase market share through targeted business development, territory planning, and competitive pricing strategies.
• Partner with outside sales representatives to grow fleet, independent shop, and retail customer segments.
• Promote OEM and FleetSelect programs to strengthen brand loyalty and expand aftermarket penetration.
• Monitor market trends, customer feedback, and competitor activities to adapt strategies that position the dealership as a preferred supplier.
• Collaborate with the Service and Truck Sales departments to maximize internal sales and cross-departmental revenue opportunities.
• Oversee daily operations, ensuring all processes for ordering, invoicing, returns, and shipping are completed accurately and on time.
• Maintain compliance with company policies, manufacturer requirements, and safety standards.
• Ensure warehouse and counter areas reflect professionalism, cleanliness, and efficiency standards consistent with the dealership’s brand.
• Partner with corporate parts leadership and procurement teams to standardize processes and implement best practices from the Parts Playbook.
• Maintain optimal inventory levels to support customer demand and internal needs without excessive overstock.
• Manage inventory health through cycle counts, obsolescence control, and accurate replenishment.
• Track inventory turns, fill rates, and backorder levels to ensure efficiency and availability.
• Coordinate with purchasing and vendor representatives to forecast demand and manage special-order activity.
• Ensure timely, accurate, and courteous service to all internal and external customers.
• Resolve escalated customer concerns promptly and professionally.
• Build lasting relationships with key accounts and vendors to strengthen loyalty and ensure continued business growth.
• Promote a customer-first culture that emphasizes responsiveness, reliability, and follow-through.

Skills

Parts management

P&L management

Team leadership

Inventory control

Vendor relations

Pricing strategy

Tools

Karmak Fusion

Job description

Dobbs Truck Group is seeking a seasoned Parts Manager to lead the parts department and drive profitability at a major truck dealership. You will manage pricing, inventory, and vendor relationships while coaching a diverse team to deliver reliable parts service.

The role requires 5+ years in parts operations with supervisory experience, plus strong P&L acumen. Experience with heavy‑duty brands and Karmak Fusion is preferred, and a customer‑first approach is essential.