Parts Manager

Company-Wrench,-Lt; West Palm Beach (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Paid Birthday Holiday

Job summary

Company Wrench in West Palm Beach, FL is seeking a Parts Manager to lead parts operations, inventory control and sales support for service and parts customers.

You will supervise the parts team, coordinate with the Service Manager, drive purchasing and expediting of parts, and implement training programs to raise efficiency and customer satisfaction. This on-site role offers growth opportunities within a growing team.

Qualifications

• Bachelor's degree or equivalent work experience in parts operations and parts sales at management level.
• Strong organizational and communication skills.
• Good employee relations and supervisory abilities.
• Solid inventory management and purchasing knowledge.
• Familiarity with pricing principles and discounts.
• Working knowledge of warehouse storage systems.
• A purchasing certification is a plus.

Responsibilities

• Organize, develop and maintain an organization chart for the parts group.
• Maintain job descriptions with HR covering all parts functions.
• Determine parts sales methodologies to maximize effectiveness and customer satisfaction.
• Monitor performance standards and measurements for the parts group.
• Maintain efficiency reports and reporting methods.
• Recruit, hire and train parts employees with HR support.
• Plan educational and training programs on policies and inventory control.
• Coordinate professional development of department staff through training.
• Provide direction to achieve profitable parts sales and customer satisfaction.
• Conduct regular parts meetings and training sessions.
• Coach parts personnel to improve skills and efficiency.
• Supervise direct reports and guide toward corporate and personal goals.
• Track progress toward customer satisfaction and market goals.
• Identify deviations and take corrective actions.
• Conduct daily consultations with direct reports and hold monthly reviews.
• Discipline per policy, including termination when necessary.

Skills

Diesel mechanic experience

Leadership

Organizational skills

Communication skills

Inventory management

Sales techniques

Pricing principles

Safety and training

Education

Bachelor's degree or equivalent in parts operations/sales management

Tools

Computer systems knowledge

Job description

We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers.The Parts Manager, in conjunction with the Service Manager, manages the following job functions; customer parts and order processing, telephone sales, in-store merchandising, parts inventory management, purchasing and expediting of parts and materials, warehousing and storage systems, shipping and receiving, office functions, pickup and delivery functions, safety programs in material handling and vehicles and office parts processes.Job DescriptionOrganize, Develop and maintain an organization chart clearly indicating the lines of authority and responsibility of the parts group.Maintain, in conjunction with the human resources group, written job descriptions covering all parts functions.Determine parts sales methodologies and job flows to maximize the effectiveness, the efficiency and the customer satisfaction of the parts functions.Monitor performance standards and measurements.Maintain all parts efficiency and management reports and reporting methods.Works in conjunction with human resources on recruiting, hiring and training of all parts employees.Planning educational and training programs covering company policies and procedures, as well as parts sales and inventory control methods.Coordinate professional and management development of the key department employees through outside training on an ongoing basis.Provide the direction and leadership required to achieve professional parts sales and parts processes at profitability and customer service/customer satisfaction standards.Conduct regular parts meetings and training sessions to communicate company objectives and policies, to develop specialized skills and to encourage employee participation and personal growth.Observe parts personnel in job circumstances and provide the coaching necessary to develop additional skills, job effectiveness and efficiency to maintain high quality work in the department.Supervising all direct reports and provides individuals the guidance required for them to reach both their corporate and personal goals.Continually monitor the progress of the department and individuals in parts group toward the customer satisfaction, market penetration and parts goals.Identify deviations from the plan and recommending and/or taking corrective action.Conduct daily consultations with all direct reports, either in person or by phone.Conduct regular (not less than monthly) meetings with the parts group personnel to compare performance with standards and goals.Take whatever action necessary to assist individuals in achieving their goals.Discipline of the parts group personnel within company policy, including termination, if necessary.Job QualificationsDiesel Mechanic experience welcomeBachelor's degree or the equivalent work experience in parts operations and parts sales at the management level.Strong organizational skillsStrong communications skillsExcellent employee relations skillsGood computer and systems knowledge.A good working knowledge of sales techniques and methodologies.Solid inventory management knowledge.A purchasing certification if possible.Good understanding of financial reporting principles.Supervisory and management training in related fields.Product knowledge including features and benefits knowledge of all commodities sold.“Works and Wears” undercarriage measurement knowledge.A solid understanding of pricing principles and discounting effects.Working knowledge of warehouse storage systems and storage layout principles.Additional InformationMedical, Dental & Vision Insurance401K Plan + MatchPaid time off and vacationPaid Birthday HolidayShort/Long Term DisabilityGrowth opportunitiesPaid TrainingMonthly Profit Sharing BonusEmployee Stock Ownership Plan (\"ESOP\")Health and wellness programDiscounts on products and servicesWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.