Parts Manager

Marlen International; Riverside (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Marlen International, headquartered in Riverside, MO, is seeking a Parts Manager to lead its aftermarket parts organization within the Lifecycle Services leadership team. You will drive revenue growth, improve margins, and optimize customer satisfaction while maintaining profitability.

You will oversee forecasting, pricing analysis, and cross-functional collaboration across materials, shipping, engineering, marketing, and sales to execute strategy and deliver results.

Qualifications

• Bachelor's Degree in technical or business field preferred.
• Strong financial acumen and accountability.
• Excellent oral and written communication skills.
• Experience in OEM / capital equipment industry preferred.

Responsibilities

• Provides commercial leadership for all of Marlen’s aftermarket parts activities.
• Functions as a member of Marlen’s Lifecycle Services leadership team.
• Grow revenue, increase margins, and optimize customer satisfaction while controlling costs.
• Forecasts parts business performance and analyzes market opportunities.
• Develops cross-functional relationships to execute strategy and share best practices.
• Manages parts business pricing, quoting, order entry, and shipment processes.

Skills

Leadership

Financial acumen

Strategic planning

Communication

Problem solving

Project management

Forecasting

Education

Bachelor's Degree in technical or business field

Tools

CRM

ERP

Office 365

Job description

Marlen, headquartered in Riverside, MO is recognized as a global designer and manufacturer of highly engineered and innovative food processing equipment and systems. Our premium products have long set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling. Marlen has been trusted by the world’s leading food brands for 70 years. Our world-class Solution Centers strategically located across the globe allow processors to lean on our highly experienced food processing technologists to develop and test unique solutions for your products.

The Parts Manager provides commercial and operational leadership to Marlen's parts organization. This position is responsible for financial and operational performance, customer satisfaction, and staff development, as related to the parts business. As a member of the Marlen Lifecycle Services leadership team, the Parts Manager shares in the responsibility for achieving overall financial and operational growth objectives.

Candidates for this position are expected to be conversant with methods and practices of employee supervision, and project and task management. In addition, they are expected to be generally familiar with the technologies used in the various systems sold by the company, and their appropriate applications.

ESSENTIAL RESPONSIBILITIES:

• Provides commercial leadership for all of Marlen’s (aftermarket) parts activities.
• Functions as a member of Marlen’s Lifecycle Services leadership team.
• Is responsible and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
• Is responsible for Marlen International’s parts business forecasting.
• Actively influences other departments to perform their duties in such a way to decrease overall warranty exposure.
• Conducts market analysis to identify parts opportunities and be responsive to customer needs and related market opportunities.
• Directs and coordinates promotion of products to increase share of market and obtain competitive position in industry.
• Develops and maintains cross functional relationships with materials manufacturing, shipping, engineering, marketing, sales, internal and external customers, analysts, and senior management teams to execute the strategy.
• Establishes and manages strong working relationships across Duravant’s Operating Companies to develop, implement, and share best practices.
• Manage the operational performance of Marlen's parts organization from quoting, order entry phase through shipment.
• Coach and develop the highest level of professionalism within the team, making it easy for our customers to do business with us.
• Continuously develop both the technical and customer service skills of individual team members.
• Drive organizational excellence by creating and implementing best practices and developing the corresponding policies and procedures.
• Maximize CRM, ERP, and other software tools to streamline all operational processes.
• Partner with Marketing to develop marketing initiatives.
• Maintain and/or develop Key Performance Indicators (KPI’s) and lead activities for the measurement, analysis and reporting of Marlen's parts business financial and operational performance.
• Execute frequent parts pricing analysis to maintain appropriate pricing structure and provide timely customer communication relating to pricing updates.

Qualifications

• Bachelor's Degree in technical or business field preferred
• 5-7 Years of work experience; 3 years in a comparable management position
• Experience in OEM / capital equipment industry preferred
• Strong financial acumen and accountability
• Strong business analysis, problem solving, and strategy development skills
• Ability to interact at all levels of the organization, with customers, partners, and Duravant’s Operating Companies
• Adopts a holistic systems perspective. Empathizes with multiple points of view. Challenges assumptions
• Strong oral and written communication skills
• Ability to build commitment and consensus through effectively influencing others
• Ability to travel up to 10% of the time
• Knowledge of and proficiency with PC’s – Office 365, CRM and ERP
• Strong understanding and experience in operations and logistics
• Knowledge of manufacturing and engineering processes preferred

PHYSICAL REQUIREMENTS:

Frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The position is an office-based position with visits to the manufacturing area. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

As a Duravant Family Company, Marlen participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Marlen offers an excellent total rewards package that includes:

Compensation: We offer competitive compensation

Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security

Development: We have education and training programs which include an educational assistance program

Time Off: We offer paid holidays and paid time off

Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results

Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency

Culture: We are driven by our number one asset - our employees, and their successes

Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.