Parts Manager

gpac; Gresham (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

gpac is seeking a Parts Manager in Oregon to lead the parts department, drive sales, and ensure excellent customer service. The role emphasizes relationship-building with manufacturers and a focus on safety and efficiency within a fast-paced environment.

The ideal candidate will manage staff, optimize parts operations, and maintain department appearance while coordinating with store initiatives to meet financial goals.

Qualifications

• 3+ years of work experience in parts and operations.
• Proven leadership skills with ability to manage people.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to resolve employee and customer conflicts.
• Demonstrated ability to work in a fast-paced environment.
• Strong client service and relationship-building abilities.
• Strong negotiation and closing skills.
• Ability to handle confidential information.
• Excellent organization and attention to detail.

Responsibilities

• Understand and manage key indices within the department to meet financial goals and sales plans.
• Develop and maintain positive relationships with manufacturer partners.
• Know SSA customer base and product base for revenue generation.
• Ensure parts counter staff facilitate the point of sale with high customer service levels.
• Handle customer parts inquiries and resolve issues.
• Oversee marketing and merchandising of the parts department to maximize revenue.
• Ensure customer satisfaction in all parts encounters.
• Place emergency parts orders to ensure customer satisfaction.
• Maintain a safe work environment and enforce safety policies.
• Be a role model in environmental health and safety.
• Oversee upkeep and appearance of the parts department.
• Handle administrative work, including work orders and returns.
• Oversee paperwork related to the parts department.
• Lead ongoing training and development of all parts department employees.

Job description

Parts Manager Responsibilities

• Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e.: variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc.
• Responsible for developing and maintaining positive and professional relationships with manufacturer partners.
• Responsible for knowing the specific SSA customer base and the product base which will be the source for revenue generation for the Store.
• Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the development of selling skills through on the job training.
• Responsible for handling customer parts inquiries including resolving customer complaints/issues.
• Responsible for all aspects of marketing and merchandising of the parts department to maximize the revenues of the department. Such as developing sales plans in accordance with market opportunity, Store and Company initiatives.
• Responsible for customer satisfaction for all parts encounters with customers.
• Responsible for placing emergency parts orders to ensure customer satisfaction.
• Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
• Be a role model in the areas of environmental health and safety.
• Responsible for the upkeep and overall appearance of the parts department
• Responsible for all administrative work associated with the parts department including work orders and parts ordering and returns.
• Responsible for overseeing the effective and efficient completion of all paperwork associated with the parts department.
• Responsible for the ongoing training and development of all parts department employees.

Parts Manager Qualifications

• 3 or more years of work experience in related parts and operations
• Ability to effectively lead and manage people
• Effective at time management and multi-tasking
• Comprehensive understanding of internal and external business
• Demonstrated strong verbal and written communication skills
• Ability to effectively and efficiently resolve employee and customer conflicts
• Demonstrated ability to operate in a fast-paced, changing environment
• Demonstrated client service skills and the ability to develop strong business relationships
• Demonstrated strong negotiation and closing skills
• Demonstrated ability to handle highly confidential and sensitive information
• Excellent organizational skills
• Demonstrated ability to prioritize work and meet deadlines efficiently
• Keen attention to detail and a high level of initiative and ability to work independently
• Ability to perform in a fast-paced, stressful work environment
• Ability to handle and resolve frequent interpersonal conflict
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.