Parts Manager

Fraser Yachts Group; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

MarineMax is seeking a Parts Manager to lead the parts and accessories department. You will oversee inventory management, vendor relationships, and staff performance while delivering exceptional customer service and driving parts sales.

The role emphasizes accurate records, safety adherence, and collaboration with service teams to ensure timely work orders and customer satisfaction in a marine retail environment.

Qualifications

• Oversee parts and accessories staff and department performance.
• Maintain inventory accuracy and vendor relationships.
• Provide excellent customer service and support parts sales.

Responsibilities

• Hire, train, motivate, coach, monitor and evaluate parts staff.
• Provide excellent customer service and determine parts needs.
• Coordinate with other store operations as liaison.
• Maintain inventory levels and maximize turnover per policy.
• Negotiate pricing with vendors when needed.
• Maintain records of sales, inventory and orders via IDS..
• Perform weekly cycle counts and bi-annual physical inventory.
• Assist service teams and technicians with parts for work orders.
• Assist customers with price quotes and parts sales by phone, web, and in person.
• Promote safety programs and ensure a safe workplace.

Skills

Customer service

Inventory management

Vendor relationships

Leadership

Training & mentoring

Sales support

MSDS online

Safety procedures

Tools

IDS

MSDS Online

Hazard Communication Plan

Job description

OVERVIEW:

The Parts Manager is responsible for overseeing the parts and accessories department. The parts manager oversees inventory management and vendor relationships. The position also includes selling marine equipment and supplies such as fixtures, pumps, instruments, cordage, paints, motor parts, and water sport equipment. The Parts Manager provides exceptional customer service and oversees parts and accessories staff.

KEY RESPONSIBILITIES:

• Hire, train, motivate, coach, monitor and evaluate the performance of parts department team members.
• Provide excellent customer service. Communicate effectively with internal and external customers to determine their parts needs
• Acts as a liaison between the parts department and other store operations.
• Adhere to established parts inventory levels and balance them for maximum turnover determined by Team Support.
• Negotiate competitive pricing with vendors and manufacturers when necessary.
• Adhere to established policy for special ordering of parts.
• Maintain accurate records of sales, inventory and orders through IDS..
• Perform weekly cycle counts to maximize inventory accuracy
• Coordinate and execute a physical inventory bi-annually
• Assist Service Manager, Service Advisors and technicians to ensure timely turnaround of parts to be utilized for work orders.
• Assist customers by phone, internet, and in person with price quotes and parts sales.
• Maintain an orderly, clean, and professional parts area.
• Analyze sales, expenses, and inventory on a monthly basis to maintain profit goals.
• Update and maintain the MSDS Online database, keeping it current at all times.
• Update and maintain the Hazard Communication written plan, keeping current at all times.
• Assist with/conduct team member safety training as related to Hazard Communication.
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
• Other duties as assigned

PHYSICAL REQUIREMENTS:

Physical requirements for a Parts Manager are physically demanding, focusing on stamina, heavy lifting, and the ability to work in awkward, cramped positions. Key physical demands include:

Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, often more than 50 pounds.

Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.

Climbing and Balance: Ability to climb vertical ladders and navigate stairs.

Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Inventory maintenance
• Adequate inventory and turnaround time of ordering to ensure timely completion of service work
• Timeliness and accuracy of paperwork and reports
• Competitive price negotiations with vendors and suppliers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.