Parts Manager

gpac; Amarillo (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

gpac partners with a well-established, multi-location equipment dealership to recruit a Parts Manager for a Amarillo, TX location. The role oversees the Parts Department, inventory, and some sales responsibilities, ensuring efficient operations and outstanding customer service.

You will supervise staff, manage relationships with manufacturer partners, and drive revenue through parts planning and merchandising while upholding safety standards.

Qualifications

• 3+ years in parts/operations
• Strong leadership and staff management
• Excellent time management and ability to multi-task
• Outstanding verbal and written communication
• Proven ability to resolve employee and customer conflicts
• Experience in a fast-paced, evolving environment
• Strong client relations and business-building skills
• Negotiation and closing abilities
• Ability to handle confidential information
• Excellent organizational skills
• Detail-oriented with initiative and independence
• Ability to work under pressure and meet deadlines
• Strong interpersonal skills and customer focus

Responsibilities

• Understand and monitor key department metrics (sales plan, gross margin, obsolescence)
• Develop and maintain relationships with manufacturer partners
• Know SSA customer base and product lines for revenue generation
• Guide parts counter staff to optimize the point-of-sale process and customer service
• Handle customer inquiries and resolve complaints
• Lead marketing and merchandising of the parts department to maximize revenue
• Ensure customer satisfaction in all parts encounters
• Place emergency parts orders to expedite service
• Maintain safe work environment and enforce safety policies
• Oversee departmental paperwork including work orders, parts orders and returns
• Coordinate ongoing training and development of department staff

Skills

Leadership

Time management

Communication

Conflict resolution

Customer service

Sales mindset

Team supervision

Education

3+ years experience in related parts/operations

Job description

We are working with a well-respected multi-location equipment dealership that's looking to bring on a Parts Manager to one of their locations. This person would be in charge of all the parts and inventory along with doing some sales themselves.

Parts Manager will manage the Parts Department in a manner to meets the Store objectives and drives parts sales. This is accomplished by effectively scheduling and supervising the department employees to ensure work is performed in a professional and safe method and that all necessary administration is handled promptly.

Parts Manager Responsibilities

• Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e.: variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc.
• Responsible for developing and maintaining positive and professional relationships with manufacturer partners.
• Responsible for knowing the specific SSA customer base and the product base which will be the source for revenue generation for the Store.
• Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the development of selling skills through on the job training.
• Responsible for handling customer parts inquiries including resolving customer complaints/issues.
• Responsible for all aspects of marketing and merchandising of the parts department to maximize the revenues of the department. Such as developing sales plans in accordance with market opportunity, Store and Company initiatives.
• Responsible for customer satisfaction for all parts encounters with customers.
• Responsible for placing emergency parts orders to ensure customer satisfaction.
• Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
• Be a role model in the areas of environmental health and safety.
• Responsible for the upkeep and overall appearance of the parts department
• Responsible for all administrative work associated with the parts department including work orders and parts ordering and returns.
• Responsible for overseeing the effective and efficient completion of all paperwork associated with the parts department.
• Responsible for the ongoing training and development of all parts department employees.

Parts Manager Qualifications

• 3 or more years of work experience in related parts and operations
• Ability to effectively lead and manage people
• Effective at time management and multi-tasking
• Comprehensive understanding of internal and external business
• Demonstrated strong verbal and written communication skills
• Ability to effectively and efficiently resolve employee and customer conflicts
• Demonstrated ability to operate in a fast-paced, changing environment
• Demonstrated client service skills and the ability to develop strong business relationships
• Demonstrated strong negotiation and closing skills
• Demonstrated ability to handle highly confidential and sensitive information
• Excellent organizational skills
• Demonstrated ability to prioritize work and meet deadlines efficiently
• Keen attention to detail and a high level of initiative and ability to work independently
• Ability to perform in a fast-paced, stressful work environment
• Ability to handle and resolve frequent interpersonal conflict
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.