Parts Delivery Pro — Bilingual Customer Service

O'Reilly Auto Parts; Merced (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k from Day One

Medical, dental, vision

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Delivery Specialist to safely operate store vehicles, deliver parts to professional customers, and handle COD collections. The role requires maintaining vehicles, processing deliveries with handheld devices, and ensuring secure handling of payments and returns.

Desirable bilingual ability (Spanish), familiarity with automotive parts, and willingness to assist with customer service and merchandising tasks.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Strong interpersonal communication skills.
• Ability to adapt quickly and effectively to changing delivery situations.
• Driving record must meet the company's 14/18-point record system.
• Must possess a legally required state driver's license and meet driving eligibility requirements.
• Fluency in multiple languages (Spanish highly desired).
• Familiar with automotive parts.
• Ability to operate other light store equipment.

Responsibilities

• Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.
• Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
• Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating.
• Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.
• Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.
• Communicate any problems or special needs from customers to store management.
• Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
• Ensure fuel tank is filled and lock and secure vehicle at end of day's business.
• Clock in/out according to company policy.
• Other additional duties as assigned, including customer service, merchandising tasks, etc.
• May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks.

Skills

Alphanumeric matching

Interpersonal communication

Adaptability

Driving record

Driver's license

Job description

O’Reilly Auto Parts is seeking a Delivery Specialist to safely operate store vehicles, deliver parts to professional customers, and handle COD collections. The role requires maintaining vehicles, processing deliveries with handheld devices, and ensuring secure handling of payments and returns.

Desirable bilingual ability (Spanish), familiarity with automotive parts, and willingness to assist with customer service and merchandising tasks.